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- Tasks: Provide IT support for printers and desktops, ensuring smooth operations.
- Company: Join A&O IT Group, a fast-growing global IT services leader.
- Benefits: Company vehicle, fuel card, and opportunities for career growth.
- Why this job: Make a real impact by solving tech issues for diverse clients.
- Qualifications: Experience in printer and desktop repair; strong problem-solving skills.
- Other info: Dynamic field role with travel across the UK and flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
Birmingham and surrounding area field based role. Company vehicle and fuel card provided.
Key Responsibilities- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
Field Service Engineer - IT Desktop and Printer Support in Birmingham employer: A&O IT Group
Contact Detail:
A&O IT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - IT Desktop and Printer Support in Birmingham
✨Tip Number 1
Get your hands dirty! If you can, try to get some practical experience with the tech you'll be working on. Whether it's fixing a friend's printer or volunteering to help out at a local business, real-world experience will make you stand out.
✨Tip Number 2
Network like a pro! Attend industry events or join online forums related to IT support. You never know who might have a lead on a job or can give you insider tips about companies hiring in your area.
✨Tip Number 3
Show off your skills! When you get the chance for an interview, be ready to demonstrate your problem-solving abilities. Bring examples of past work or even be prepared to troubleshoot a device on the spot.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the time to connect directly with us. It shows you're serious about joining the team!
We think you need these skills to ace Field Service Engineer - IT Desktop and Printer Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with printers, MFPs, and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your board-level repair expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your problem-solving skills and customer service experience that align with what we’re looking for.
Show Off Your Certifications: If you’ve got any vendor certifications like Lenovo, HP, or Dell, make sure they’re front and centre in your application. We love seeing those qualifications as they show you’re serious about your craft!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at A&O IT Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around printers, MFPs, and Windows systems. Be ready to discuss specific repair scenarios or troubleshooting steps you've taken in the past. This will show that you’re not just familiar with the equipment but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in previous positions. Think about times when you turned a negative situation into a positive one for a client. This will highlight your communication skills and ability to maintain professionalism under pressure.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. They might ask you how you would approach a specific hardware issue or troubleshoot a connectivity problem. Practise explaining your thought process clearly and logically, as this will demonstrate your problem-solving abilities.
✨Flexibility is Key
Since the job requires travel and variable hours, be prepared to discuss your flexibility. Share any experiences where you adapted to changing schedules or worked outside of typical hours. This will reassure them that you’re ready to meet the demands of the role.
