At a Glance
- Tasks: Manage the Front Office, check-in/check-out guests, and provide excellent customer service.
- Company: Join a&o, a vibrant hostel chain with a welcoming atmosphere.
- Benefits: Enjoy discounts on accommodation, subsidised language courses, and free public transport.
- Other info: Flexible shifts, mental health support, and opportunities for professional growth.
- Why this job: Be the face of our hostel and create memorable experiences for guests.
- Qualifications: Experience in hospitality or tourism, strong communication skills, and a friendly attitude.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a Receptionist (all genders) to manage our Front Office as a full-time job? That's exactly what we offer.
OUR OFFER
- 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)
- Subsidised language courses
- 100% coverage of your public transport costs (job ticket)
- Support for your further education in the form of various trainings
- Mental Health: We offer you free and anonymous mental health coaching from our independent partner "nilo", who will support you with professional, private and health-related challenges
- Of course, we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
- Seniority bonuses in the form of cash bonuses and additional vacation days
YOUR JOB
- You are the figurehead of a&o: our Front Desk is your territory
- You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
- To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
- You take care of our guests and their concerns
- As shift leader, you take responsibility for ensuring that the shift runs smoothly
- At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails
YOUR PROFILE
- You have experience or a completed training in the hotel industry or tourism
- You are driven by a great sense of responsibility for the tasks assigned to you
- You enjoy dealing with guests - and you show it, regardless of the time of day or night
- You are characterised by an independent way of working and the ability to work in a team
- A high degree of commitment and independence are a matter of course for you
- Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented
- You have a good command of German and English - of course, we would be happy to hear any other language you speak
We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting date). Apply now.
Reception Staff in London employer: a&o Hostels
At a&o Hostels, we pride ourselves on being an exceptional employer, offering our Reception Staff a vibrant work culture that prioritises employee well-being and growth. With generous discounts on accommodation, comprehensive support for further education, and a focus on mental health, we create an environment where team members can thrive both personally and professionally. Join us in a dynamic setting where your contributions are valued, and enjoy daily perks like complimentary meals and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly to any roles that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your experience in the hotel industry makes you the perfect fit for the Front Desk role. Show us your passion for guest relations!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows your enthusiasm for the position and reinforces your commitment to joining our team.
We think you need these skills to ace Reception Staff in London
Some tips for your application 🫡
Craft a Stellar Cover Letter:Your cover letter is your chance to shine! Make sure to express your enthusiasm for the Reception Staff role and highlight any relevant experience in the hotel or tourism industry. We want to see your personality come through, so don’t hold back!
Tailor Your CV:When applying, tailor your CV to match the job description. Highlight your skills in guest relations and any previous roles that showcase your ability to work independently and as part of a team. Remember, we love seeing how you fit into our vibe!
Show Off Your Language Skills:Since we value communication with our guests, make sure to mention your language skills prominently. If you speak German, English, or any other languages, let us know! It could give you an edge in the application process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at a&o Hostels
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they offer to their employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Staff member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm and friendly, even under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and understand the importance of representing the company well.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if the job is the right fit for you.
