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- Tasks: Lead a team to ensure smooth operations and exceptional customer satisfaction at our Luton depot.
- Company: Join AO, where our people are our superpower and we strive for a better tomorrow.
- Benefits: Enjoy 33 days holiday, healthcare cashback, exclusive discounts, and enhanced family leave packages.
- Why this job: Be part of a supportive culture that values your growth and encourages excellence in service delivery.
- Qualifications: Experience in logistics and team leadership; CPC is desirable but not essential.
- Other info: Work Monday to Friday with a salary of £40,000 - £42,000 per annum.
The predicted salary is between 34000 - 42000 £ per year.
About The Role
We are seeking an experienced and driven Site Manager to oversee operational performance and efficiency at one of our depots. You will lead a dedicated team, working closely with day and night shift supervisors to ensure smooth operations and exceptional customer satisfaction. Your focus will be on delivering excellence while fostering a high-performance culture. You will inspire your team to succeed and maintain the highest standards, all while receiving full support from District and Depot management teams, along with central teams in Quality, Commercial, and People to drive results.
Salary: £40,000 - £42,000 per annum.
Shift Pattern: Monday - Friday
Location: Luton
Here’s What You Can Expect To Be Doing:
- Leadership and Support: Lead a motivated and engaged workforce, ensuring a positive working environment that drives success across all teams. Foster a fun and supportive culture, ensuring the wellbeing and development of all direct reports through coaching, support and encouragement. Manage self-employed drivers, addressing any challenges, managing expectations and working closely with your Driver Account Manager. Execute HR Procedures such as investigations, disciplinary meetings and performance management with fairness and consistency.
- Operational Excellence: Monitor and manage depot performance against agreed Key Performance indicators to ensure continuous improvement. Manage the depot's budget, including cost management and ensuring cost-effective delivery. Ensure the depot remains fully compliant with transport legislation and operational requirements. Maintain high operational efficiency through effective people management, setting clear performance expectations and ensuring the smooth execution of daily tasks. Provide daily and weekly reports to Districts/Regional Managers, Head office, and Senior Teams, keeping key stakeholders informed of operational performance.
A Few Things About You:
- Leadership and Team Development: Be able to inspire your team to achieve operational targets and performance goals, leading by example to maintain a positive and motivated work environment. Ensure the development and well-being of all team members by managing performance, providing feedback and identifying growth opportunities. Promote a culture where the team members are supported, motivated and operate at full potential. Be able to make quick decisions under pressure and stay focused on delivering customer service excellence. Be able to challenge the existing processes, identify inefficiencies, and implement changes to continuously improve service delivery. Be able to provide a fair and constant approach to people management.
- Operational Excellence: Remain calm and composed in stressful situations, addressing and resolving issues swiftly and effectively. Be able to think critically and make decisions that benefit both the team and the business. Be accountable for maintaining operational efficiency by ensuring that resources are optimally utilised and daily tasks are completed to the highest standard. Be able to consistently meet or exceed depot KPIs including operational efficiencies, customer satisfaction, and financial targets. Ensure your team consistently delivers a high level of service that meets customer expectations, ensuring long-term satisfaction and loyalty. Being comfortable working in a fast-paced environment, managing priorities and staying on top of tasks is essential.
- Technical Skills: A deep understanding of logistics, transport legislation and operational best practices. A strong understanding of health and safety legislation is expected. Be able to interpret and analyse data to assess operational performance and present accurate managing reports that help to inform decision-making. CPC is desirable but not essential.
AO is for everyone: Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
Our Benefits:
- 33 days holiday (Including Bank Holidays)
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
Site Manager in Luton, Bedfordshire employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Manager in Luton, Bedfordshire
✨Tip Number 1
Familiarise yourself with the specific operational KPIs mentioned in the job description. Understanding these metrics will help you demonstrate your ability to monitor and manage performance effectively during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired and developed teams in previous roles. Be ready to discuss how you foster a positive work environment and handle challenges with your team.
✨Tip Number 3
Research the latest trends in logistics and transport legislation. Being knowledgeable about current best practices will not only impress your interviewers but also show that you're proactive and committed to operational excellence.
✨Tip Number 4
Prepare to discuss your experience with budget management and cost-effective delivery. Highlight any specific instances where you've successfully managed costs while maintaining high service standards, as this is crucial for the Site Manager role.
We think you need these skills to ace Site Manager in Luton, Bedfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in site management, leadership, and operational excellence. Use specific examples that demonstrate your ability to inspire teams and manage performance effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with their culture of support and integrity, and provide examples of how you've successfully led teams in the past.
Highlight Relevant Skills: Emphasise your understanding of logistics, transport legislation, and health and safety practices. Include any certifications like CPC if you have them, as these will strengthen your application.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've identified inefficiencies and implemented changes to improve service delivery. This will demonstrate your critical thinking and decision-making skills under pressure.
How to prepare for a job interview at AO.com
✨Showcase Your Leadership Skills
As a Site Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, focusing on specific outcomes and improvements in performance.
✨Understand Operational Excellence
Familiarise yourself with key performance indicators relevant to depot operations. Be ready to discuss how you have previously monitored and improved operational efficiency, and how you would apply that knowledge in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of situations where you've had to make quick decisions or resolve conflicts, and be prepared to explain your thought process and the results of your actions.
✨Demonstrate Your Knowledge of Compliance
Since compliance with transport legislation is crucial, brush up on relevant laws and regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain high standards in this position.
