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For Companies At a Glance
- Tasks: Assist customers with queries and manage online listings.
- Company: Join AO, a leading destination for your career growth.
- Benefits: Enjoy perks like a pension scheme, healthcare cashback, and exclusive discounts.
- Why this job: Be part of a supportive team with no sales targets and full training provided.
- Qualifications: Customer service experience and computer literacy are essential.
- Other info: Work Monday to Friday, 8.30am-4.30pm, in a vibrant environment.
The predicted salary is between 21000 - 28000 £ per year.
Job Description
AO – The Ultimate Destination for Your Career!
Our Rework Admin play a vital part in the customer journey by delivering excellence and assisting with any sales related queries.
Our ideal candidate will have a working have experience providing exceptional customer service and the knowledge to upload to our selling sites, e.g Ebay.
There are no individual sales targets for this role, you will be working in a small team environment dealing with inbound customer service queries.
We offer attractive internal development opportunities, and we provide full training on site.
- Salary: £24,950.50 per annum
- Hours: Monday-Friday 8.30am-4.30pm( 37.5 hours per week)
- Job Type: Full time and permanent conttact
- Location: AO Logistics, Latchford Building, Weston Road, Crewe, Cheshire CW1 6GH
Here’s what you can expect to be doing:
- Providing excellent customer service
- Listing items directly onto our website
- Replying to customer queries via phone, email, and messages through eBay
- Taking inbound sales calls (no cold calling involved)
- Process exchanges and refunds
- Inputting orders
- Updating stock on the system
- General administration tasks
A few things about you
While working it is important that we all work together to stay motivated throughout the shift, therefore you must be able to work independently and work well within a team.
- Customer Service experience (Essential)
- Computer Literate (Essential)
- Ability to work well with others
- Ability to work well under pressure
- Apositive helpful attitude
- Able to solve problems
Our Benefits:
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
Rework Administrator employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rework Administrator
✨Tip Number 1
Familiarise yourself with eBay's selling platform. Understanding how to list items, manage inventory, and respond to customer queries on eBay will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves assisting customers, practice common scenarios you might encounter and think about how you would handle them effectively.
✨Tip Number 3
Showcase your teamwork abilities. Prepare examples of how you've successfully collaborated with others in previous roles, as this position requires working well within a small team environment.
✨Tip Number 4
Research AO as a company. Understanding their values, culture, and the services they offer will help you align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Rework Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as computer literacy and teamwork. Use specific examples to demonstrate how you've excelled in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Rework Administrator position. Mention your ability to handle customer queries and your experience with online selling platforms like eBay.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities and your positive attitude. These traits are essential for the role, so provide examples of how you've used them in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AO.com
✨Showcase Your Customer Service Skills
Since the role of a Rework Administrator heavily relies on providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer queries or went above and beyond to assist a customer.
✨Familiarise Yourself with eBay and Online Listings
As the job involves listing items on selling sites like eBay, it’s beneficial to have a basic understanding of how these platforms work. Consider researching common practices for online listings and be ready to discuss any relevant experience you have.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare to discuss how you balance these two aspects in your previous roles. Share examples of how you contributed to a team while also taking initiative on individual tasks.
✨Prepare for Common Customer Queries
Anticipate the types of customer queries you might encounter in this role. Think about how you would handle common issues such as exchanges, refunds, or stock updates. This will show your problem-solving skills and readiness for the position.
