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- Tasks: Lead a team to ensure smooth operations and exceptional customer satisfaction at our depot.
- Company: Join AO, where our people are our superpower and we support your growth.
- Benefits: Enjoy 33 days holiday, exclusive discounts, and enhanced family leave packages.
- Why this job: Be part of a fun, supportive culture that values integrity and personal development.
- Qualifications: Experience in logistics and a strong understanding of transport legislation is preferred.
- Other info: Work Monday to Friday in Luton, with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced and driven Depot Manager to oversee operational performance and efficiency at one of our depots. You’ll lead a dedicated team, working closely with day and night shift supervisors to ensure smooth operations and exceptional customer satisfaction. Your focus will be on delivering excellence while fostering a high-performance culture.
Shift Pattern: Monday - Friday
Location: Luton
Here’s What You Can Expect To Be Doing
- Leadership and Support: Lead a motivated and engaged workforce, ensuring a positive working environment that drives success across all teams. Foster a fun and supportive culture, ensuring the wellbeing and development of all direct reports through coaching, support and encouragement. Manage self-employed drivers, addressing any challenges, managing expectations and working closely with your Driver Account Manager. Execute HR Procedures such as investigations, disciplinary meetings and performance management with fairness and consistency.
- Operational Excellence: Monitor and manage depot performance against agreed Key Performance Indicators to ensure continuous improvement. Manage the depot's budget, including cost management and ensuring cost-effective delivery. Ensure the depot remains fully compliant with transport legislation and operational requirements. Maintain high operational efficiency through effective people management, setting clear performance expectations and ensuring the smooth execution of daily tasks. Provide daily and weekly reports to Districts/Regional Managers, Head office, and Senior Teams, keeping key stakeholders informed of operational performance.
A Few Things About You
- Leadership and Team Development: Be able to inspire your team to achieve operational targets and performance goals, leading by example to maintain a positive and motivated work environment. Ensure the development and well-being of all team members by managing performance, providing feedback and identifying growth opportunities. Promote a culture where the team members are supported, motivated and operate at full potential. Be able to make quick decisions under pressure and stay focused on delivering customer service excellence. Be able to challenge the existing processes, identify inefficiencies, and implement changes to continuously improve service delivery. Be able to provide a fair and consistent approach to people management.
- Operational Excellence: Remain calm and composed in stressful situations, addressing and resolving issues swiftly and effectively. Be able to think critically and make decisions that benefit both the team and the business. Be accountable for maintaining operational efficiency by ensuring that resources are optimally utilized and daily tasks are completed to the highest standard. Be able to consistently meet or exceed depot KPIs including operational efficiencies, customer satisfaction, and financial targets. Ensure your team consistently delivers a high level of service that meets customer expectations, ensuring long-term satisfaction and loyalty. Being comfortable working in a fast-paced environment, managing priorities and staying on top of tasks is essential.
- Technical Skills: A deep understanding of logistics, transport legislation and operational best practices. A strong understanding of health and safety legislation is expected. Be able to interpret and analyse data to assess operational performance and present accurate managing reports that help to inform decision-making. CPC is desirable but not essential.
A Bit About Us
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow. With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
33 days holiday (Including Bank Holidays)
At least 5% contribution pension scheme
Exclusive Staff Discount
Enhanced Maternity, Paternity and Adoption Packages
Expression of wish service
Make a difference days (x2 fully paid charity days a year)
Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
Operations Site Manager employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Site Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to depot management. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to operational excellence.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated teams in previous roles. Be ready to discuss specific situations where you inspired your team to achieve targets and improve performance.
✨Tip Number 3
Research the latest trends in logistics and transport legislation. Being knowledgeable about current regulations and best practices will set you apart as a candidate who is proactive and well-informed.
✨Tip Number 4
Prepare to discuss how you handle stress and make quick decisions under pressure. Think of examples from your past experiences that highlight your ability to maintain composure and deliver results in challenging situations.
We think you need these skills to ace Operations Site Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, team leadership, and performance improvement. Use specific examples that demonstrate your ability to lead teams and achieve operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Highlight your leadership style and how it aligns with the company's culture. Mention specific achievements that showcase your ability to inspire teams and improve operational performance.
Showcase Relevant Skills: Emphasise your understanding of logistics, transport legislation, and health and safety practices. Include any technical skills or certifications that are relevant to the role, such as CPC, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Site Manager.
How to prepare for a job interview at AO.com
✨Showcase Your Leadership Skills
As an Operations Site Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, and be ready to discuss your approach to fostering a positive work environment.
✨Understand Operational Excellence
Familiarise yourself with key performance indicators relevant to depot management. Be prepared to discuss how you have previously monitored and improved operational performance, and how you would apply these strategies in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of specific situations where you've had to make quick decisions or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Knowledge of Compliance
Since compliance with transport legislation is crucial, brush up on relevant laws and regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain high standards in this position.
