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- Tasks: Lead and inspire our driver network while delivering engaging training sessions.
- Company: AO delivers appliances with a smile, prioritising exceptional service and team collaboration.
- Benefits: Enjoy 33 days holiday, exclusive discounts, and a supportive pension scheme.
- Why this job: Join a high-performing team where your ideas matter and your impact is felt daily.
- Qualifications: Passion for service, strong communication skills, and solid IT proficiency required.
- Other info: This is a 6-month fixed-term contract with potential for permanent placement.
The predicted salary is between 22800 - 25200 £ per year.
About The Role Step Into a Career That Delivers – Become a Driver Account Manager at AO At AO, we don’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That’s where you come in. As a Driver Account Manager, you’ll be the heartbeat of our driver network — welcoming new talent, energising our existing teams, and championing a culture of positivity and performance. You’ll be supported by a team that’s as ambitious as you are, with the tools and training to help you thrive. Join a high-performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day. Salary: £28,500 – £30,000 per annum. Hours: 5 out of 7 days / 40 hours per week. Location: Omega Building, Weston Road, Crewe, CW1 6BW This is a 6-month fixed-term contract, with the possibility of a permanent role depending on business needs and performance. Here\’s What You Can Expect To Be Doing Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they’re confident and prepared. Lead recruitment presentations to attract and onboard high-quality self-employed contractors. Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably. Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively. Keep accurate training records and support internal audits to maintain high standards. Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies. Be the go-to contact for driver queries — from payments and routing to grading and damage claims. Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed. A Few Things About You A genuine passion for delivering the outstanding service our customers expect and deserve. The ability to lead, inspire, and motivate others to perform at their best. Confidence in applying a fair and consistent approach to people management. Strong communication skills, with the ability to engage effectively at all levels. Solid IT skills, including confidence using Microsoft Office and warehouse management systems. A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly – and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits 33 days holiday At least 5% contribution pension scheme Healthcare Cashback Scheme Exclusive Staff Discount Enhanced Maternity, Paternity and Adoption Packages Expression of wish service Make a difference days (x2 fully paid charity days a year) Share-save Scheme To see all our benefits and perks, visit our AO Benefits page
Driver Account Manager employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Account Manager
✨Tip Number 1
Familiarise yourself with AO's values and culture. Understanding what makes AO unique will help you align your approach when engaging with the team and during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare to discuss your experience in training and motivating teams. As a Driver Account Manager, you'll need to demonstrate your ability to inspire others, so think of specific examples where you've successfully led or supported a team.
✨Tip Number 3
Brush up on your knowledge of compliance and safety standards relevant to the delivery industry. Being able to speak confidently about these topics will show that you're serious about maintaining high standards and supporting drivers effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and company culture, which can be invaluable during your application process and help you tailor your approach.
We think you need these skills to ace Driver Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Driver Account Manager. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership, training, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to inspire and manage teams.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding service and your ability to motivate others. Provide specific examples of how you've successfully managed teams or improved performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at AO.com
✨Show Your Passion for Service
Make sure to express your genuine passion for delivering outstanding service during the interview. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with AO's values.
✨Demonstrate Leadership Skills
As a Driver Account Manager, you'll need to inspire and motivate others. Prepare to discuss your leadership experiences and how you've successfully led teams or projects in the past. Highlight any training sessions or presentations you've conducted.
✨Be Ready to Discuss Performance Management
Since monitoring performance is a key part of the role, be prepared to talk about your approach to performance management. Discuss how you ensure fairness and equity in work allocation, and share any relevant metrics or outcomes from your previous experiences.
✨Familiarise Yourself with Compliance and Safety
Understanding safety and compliance is crucial for this position. Brush up on relevant regulations and internal policies that relate to driver safety. Be ready to discuss how you've championed safety in past roles and how you would implement these practices at AO.
