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For Companies At a Glance
- Tasks: Lead and inspire our driver network while delivering engaging training sessions.
- Company: AO is a leading retailer of appliances and electricals, known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, healthcare cashback, exclusive discounts, and more!
- Why this job: Join a supportive team where your ideas matter and you can make a real impact.
- Qualifications: Passion for service, strong communication skills, and solid IT proficiency required.
- Other info: This is a 6-month fixed-term contract with potential for permanent placement.
The predicted salary is between 28500 - 30000 £ per year.
Job Description
About The Role
Step Into a Career That Delivers – Become a Driver Account Manager at AO
At AO, we don’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That’s where you come in.
As a Driver Account Manager, you’ll be the heartbeat of our driver network — welcoming new talent, energising our existing teams, and championing a culture of positivity and performance. You’ll be supported by a team that’s as ambitious as you are, with the tools and training to help you thrive.
Join a high-performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day.
- Salary: £28,500 – £30,000 per annum.
- Hours: 5 out of 7 days / 40 hours per week.
- Location: Omega Building, Weston Road, Crewe, CW1 6BW
- This is a 6-month fixed-term contract, with the possibility of a permanent role depending on business needs and performance.
Here's What You Can Expect To Be Doing
- Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they’re confident and prepared.
- Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
- Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
- Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
- Keep accurate training records and support internal audits to maintain high standards.
- Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
- Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
- Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.
A Few Things About You
- A genuine passion for delivering the outstanding service our customers expect and deserve.
- The ability to lead, inspire, and motivate others to perform at their best.
- Confidence in applying a fair and consistent approach to people management.
- Strong communication skills, with the ability to engage effectively at all levels.
- Solid IT skills, including confidence using Microsoft Office and warehouse management systems.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly – and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits
- 33 days holiday
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
Driver Account Manager employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Account Manager
✨Tip Number 1
Familiarise yourself with AO's values and culture. Understanding what makes AO unique will help you align your approach when engaging with potential drivers and during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and company culture, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in motivating teams. As a Driver Account Manager, demonstrating your ability to inspire and manage self-employed drivers will be crucial, so have specific examples ready.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've effectively resolved issues in a team setting. This will highlight your capability to handle driver queries and support incident resolution, which are key aspects of the role.
We think you need these skills to ace Driver Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Driver Account Manager. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, training, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and inspire others.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding service and your ability to motivate teams. Provide specific examples of how you've successfully managed people or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AO.com
✨Show Your Passion for Service
Make sure to express your genuine passion for delivering outstanding service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a Driver Account Manager, you'll need to inspire and motivate others. Prepare to discuss your leadership style and provide specific instances where you've successfully led a team or project, showcasing your ability to engage and uplift those around you.
✨Be Ready to Discuss Performance Monitoring
Familiarise yourself with performance metrics and how they can be used to improve team efficiency. Be prepared to talk about how you would monitor driver performance and ensure fairness in work allocation, as this is a key responsibility of the role.
✨Highlight Your Communication Skills
Strong communication is crucial for this position. Think of examples where you've effectively communicated with different stakeholders, whether it's resolving issues or providing training. This will demonstrate your ability to engage at all levels within the organisation.
