Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice solving customer queries and ensuring happy deliveries.
- Company: AO is your go-to for all things electrical, known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, gym discounts, health cover, and unique AO perks.
- Why this job: Join a supportive team where your efforts make a real difference to customers' lives.
- Qualifications: No contact centre experience needed, just a passion for great customer service and strong communication skills.
- Other info: Work in a collaborative office environment, fostering creativity and motivation.
The predicted salary is between 28800 - 43200 £ per year.
Shift Pattern: 37.5 hours per week working 5 out of 7 days. Contract type: Full time and permanent contract.
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO, you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments, you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing:
- You will be focussed on providing excellent customer service by answering all customer calls and providing a positive outcome on all queries.
- Making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile.
- As a great listener, you’ll quickly build connections and take a personal approach to all calls.
- Doing a mix of inbound calls and outbound calls making sure our customers' deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You:
- We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPIs while remaining customer focused.
- Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.
- Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
We know we work better when we're together, so all our AOers come into the office across all 7 days. We collaborate more easily, have continual conversations, are more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us:
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits:
- 33 days holiday (including bank holidays)
- Chance to win free tickets every month at the AO arena
- Subsidised gym membership
- At least 5% pension contribution
- Health cover with standard package but options to upgrade
Customer Service Specialist employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the products and services offered by AO. Understanding the range of appliances and electricals will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice active listening skills. During your interactions, focus on truly understanding the customer's needs and concerns. This will not only help you provide better solutions but also build rapport with customers, which is crucial for a Customer Service Specialist.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will highlight your capability to handle the day-to-day challenges of the role.
✨Tip Number 4
Emphasise your teamwork skills. Since AO values collaboration, be prepared to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a positive team environment or helped colleagues achieve common goals.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and skills. Emphasise your ability to listen, communicate effectively, and solve problems, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you can contribute to making customers happy at AO.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at AO.com
✨Show Your Customer-Centric Attitude
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's ethos of treating every customer like family.
✨Demonstrate Strong Communication Skills
Since strong communication is essential for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling difficult customers or resolving complaints effectively.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. This will showcase your ability to think on your feet and make decisions that would impress even your mum!
✨Emphasise Team Collaboration
As the company values teamwork, be ready to talk about your experiences working in a team environment. Highlight how collaboration has helped you achieve goals and improve customer satisfaction in the past.
