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For Companies At a Glance
- Tasks: Lead the onboarding of institutional clients while ensuring compliance and building strong relationships.
- Company: Join ANZ, a forward-thinking bank focused on financial wellbeing and sustainability.
- Benefits: Flexible working arrangements, health services, and discounts on products.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in KYC/AML processes and a customer-focused mindset.
- Other info: Diverse workplace celebrating different backgrounds and perspectives.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a KYC Manager in our Institutional Onboarding team, UK team, you will be an SME in KYC/AML that can facilitate the seamless onboarding of Institutional clients on behalf of front office staff while ensuring compliance with regulatory requirements. You will be responsible for conducting thorough due diligence, verifying client documentation, assessing risk profiles, and maintaining accurate records. As an SME, you will collaborate with clients and internal stakeholders, providing expertise in decision making on process and product requirements relating to KYC, and promoting a culture of compliance. This role necessitates close collaboration with the extended team in ANZ's Group Capability Centres to ensure business priorities are met and maintained at a high level of excellence. You will play a critical role in supporting the significant growth agenda in ANZ Europe.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent, Full Time
Role Location: London
What will your day look like?
- Manage the customer, front office (trading/sales/relationship managers) expectations when onboarding the customer.
- Provide tailored solutions to client’s onboarding challenges that consider global regulatory and compliance requirements for a positive customer experience.
- Act as customer contact point, building lasting client relationships by taking ownership of customer enquiries and working collaboratively to achieve a resolution.
- Ownership of customer KYC requests and queries and facilitate a resolution by working with stakeholders internally.
- Run weekly onboarding meetings & engage with key business stakeholders to discuss client pipeline and statuses.
- An SME with technical expertise on complex KYC, FATCA and CRS obligations and a thorough understanding of the implications on the end-to-end process, risk, reputation, and financial impact to ANZ.
- As an SME, you will manage and build relationships with customers and Relationship Managers to ensure all ANZ’s onboarding experience is understood, and all requirements are met.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Previous experience in onboarding institutional clients with strong compliance knowledge, and a strong understanding of KYC/AML processes.
- Customer service oriented and commitment to delivering best in class experience (internal & external stakeholders).
- Knowledge and experience of Markets & Banking products and understanding of operations and process flows.
- Analytical thinking and problem-solving abilities and excellent verbal and written communication skills.
- Ability to take accountability for training and developing others coupled with an open mindset for continuous learning, which would enable adaptability to new challenges.
- Relationship building skills & solutions orientated. Proven track record in collaboration with cross-functional and offshore teams to deliver desired outcomes for the business.
You’re not expected to have all of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive. But it’s not just our customers who’ll feel your impact; you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career. We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date: 20/01/, 11.59pm, (Melbourne Australia)
Customer Onboarding Manager in London employer: ANZ
Contact Detail:
ANZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ANZ on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding KYC/AML processes inside out. Brush up on your knowledge of compliance regulations and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved onboarding issues or improved customer experiences. This will highlight your analytical thinking and customer service orientation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ANZ team.
We think you need these skills to ace Customer Onboarding Manager in London
Some tips for your application 🫡
Show Your KYC/AML Expertise: Make sure to highlight your experience with KYC and AML processes in your application. We want to see how you've tackled onboarding challenges before, so share specific examples that demonstrate your knowledge and skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the KYC Manager role. We love seeing candidates who understand our mission and can connect their experiences to what we do at ANZ.
Be Customer-Centric: Since this role is all about building relationships, make sure to showcase your customer service skills. Talk about how you’ve gone above and beyond for clients in the past, and how you plan to create a positive onboarding experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at ANZ!
How to prepare for a job interview at ANZ
✨Know Your KYC/AML Inside Out
Make sure you brush up on your knowledge of KYC and AML processes. Be prepared to discuss specific regulations and how they impact the onboarding process. This will show that you’re not just familiar with the terms, but that you can apply them in real-world scenarios.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your customer service orientation and how you’ve resolved challenges in the past.
✨Demonstrate Analytical Thinking
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with complex problems, especially those related to risk assessment and compliance. This will help illustrate your analytical skills.
✨Engage with Stakeholders
Prepare to discuss how you’ve collaborated with various teams in previous roles. Highlight your experience in running meetings or engaging with stakeholders, as this will be crucial in your new role. Show that you understand the importance of teamwork in achieving successful outcomes.
