At a Glance
- Tasks: Deliver customer happiness by answering calls, live chats, and booking appointments.
- Company: Join a passionate team dedicated to providing stellar service.
- Benefits: Earn £12.30 per hour, enjoy paid learning time, and work from home.
- Other info: Flexible self-scheduling with opportunities for volunteer days.
- Why this job: Make a real impact on customer experiences while growing your skills.
- Qualifications: Must be detail-oriented, motivated, and have a reliable internet connection.
Job description
Join Our Client Experience Team.
Our mission is simple: to help the world work Anywhere.
We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind some incredible businesses.
This is a fast-paced, varied role where no two days are the same. One moment you could be helping a customer book an appointment, the next you’re supporting a business owner with an urgent enquiry. If you enjoy variety, problem-solving and making someone’s day a little easier, you’ll fit right in.
As a purpose-driven organisation, we believe technology should enhance human connections, not replace them. That’s why we’re committed to using real people - not bots - in customer-facing interactions. In fact, we’re so passionate about it that we even launched our own campaign. Take a look and see what we’re all about!
The Role.
As a CX Associate, your mission is to deliver customer happiness with every interaction.
Working remotely from your dedicated home workspace in the UK, you’ll support our clients by:
Answering inbound calls
Responding to live chats
Booking appointments
Taking and relaying messages to clients
Providing exceptional customer service across multiple industries
Alongside supporting our UK-based clients, you’ll also have opportunities to assist clients across the US and Canada, giving you exposure to a wide range of businesses and customer needs.
Job requirements
What We’re Looking For.
First and foremost, we want people who genuinely care.
We’re passionate about creating great experiences for our clients and their customers, and we’re looking for people who share that passion.
You’ll thrive in this role if you:
Love helping people
Communicate with confidence and empathy
Have excellent attention to detail
Enjoy learning new things
Can adapt quickly in a fast-moving environment
Take ownership and pride in your work
We know that learning never stops, which is why you’ll receive dedicated paid learning time every week to help you continue developing your skills and career.
What’s In It For You.
Amazing colleagues and a supportive team environment
Starting pay of £12.71 per hour, with increases in line with National Minimum Wage changes
Comprehensive paid training to set you up for success
Work from the comfort of your own home
Paid learning time every week (30 minutes)
2 paid volunteer days each year
When Will You Work.
Our business operates 24 hours a day, 7 days a week, 365 days a year – because our clients never stop, and neither do we.
You’ll work a minimum of 32 hours per week and have the flexibility to choose the shifts that work best for you from the available options across our 7-day operation. The only requirement is that your schedule includes at least 3 hours on a Saturday.
One of the best things about the role? You’ll have plenty of flexibility. As a self-scheduling business, you’ll be able to choose your shifts from the available options and spread your hours across the week in a way that works for you. Your Saturday hours don’t necessarily need to be worked as one continuous 3-hour block either, depending on shift availability.
While you’ll have the freedom to build a schedule that fits around your life, it’s important to understand that flexibility works both ways.
As a 24/7 operation, customer demand can change from week to week. Some weeks there may be more evening shifts available, while other weeks may require additional daytime or weekend coverage. No two weeks are exactly the same, and successful CX Associates are comfortable adapting as business needs evolve.
If you enjoy variety, flexibility and having greater control over when you work, you’ll feel right at home here.
There may also be opportunities to increase your hours up to 40 per week, depending on business needs and your availability.
Training.
Your journey starts with our paid training programme. Training begins on Monday, 27th July 2026 and is delivered entirely remotely, Monday to Friday, 9:00am–5:00pm.
Attendance throughout the full training period is essential, so please ensure you’re fully available before applying. Please note that you must be based in the UK for the duration of the training programme and have the legal right to work in the UK.
As this is a UK-based remote role, you must remain physically located and working within the UK throughout your employment with us.
Our training programme is designed to set you up for success, giving you all the knowledge, tools and confidence you need to thrive in the role. It’s also a great opportunity to get to know your fellow new starters and begin building connections from day one.
What You’ll Need.
Internet Connection
Dedicated cable or fibre broadband connection
Minimum 10 Mbps download / 4 Mbps upload
Ethernet connection required (WiFi alone is not sufficient)
Not permitted:
Satellite internet
Mobile hotspots (MiFi)
WiFi extenders
Shared connections
VPNs
Computer Requirements
Minimum screen resolution of 1280 x 800
Processor speed of 2.0 GHz or higher
8 GB RAM or more
Supported operating systems:
Windows 11 (64-bit)
Mac (2017 or newer) running Big Sur or Monterey
Not supported:
Chromebooks
Intel Atom, Celeron or N Series processors
AMD A4, A6, A9 or AMD C+G family processors
Snapdragon processors
Webcam. - Required for training and meetings. Mobile phone cameras cannot be used.
Mobile Phone -Required for secure login authentication.
What’s Next.
Think this sounds like your kind of role?
Apply today!
Instead of a cover letter, we’d love you to submit a short two-minute introduction video. It’s a chance for us to get to know the person behind the application, because let’s be honest, cover letters are a little old school.
The process is simple:
Submit your application and 2-minute introduction video.
Attend a short interview with our recruitment team.
If successful at interview, you’ll be invited to complete our online skills assessments.
If you pass the skills assessments, you’ll move on to our IT and system checks to ensure you have the right equipment and setup for the role.
Once all stages have been successfully completed and passed, we’ll be delighted to offer you a conditional offer of employment.
We have also shared one of our CX Associates’ career progression stories so you can see where this role could take you. Click here to find out more!
Applications close on Wednesday, 15 July 2026, but we’ll be reviewing applications as they come in, so don’t wait until the last minute.
We can’t wait to hear from you!
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Client Experience Associate (Virtual Receptionist) -Leeds. employer: AnywhereWorks
As a Client Experience Associate with us, you'll join a vibrant team dedicated to delivering exceptional customer service from the comfort of your own home in Leeds. We prioritise employee growth through paid learning time each week and offer a supportive work culture that values flexibility and collaboration. With competitive pay, opportunities for volunteering, and a fantastic training programme, we ensure that our employees feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Associate (Virtual Receptionist) -Leeds.
✨Tip Number 1
Get your tech sorted before applying! Make sure your internet connection is up to scratch and your computer meets the specs. This way, you can hit the ground running when you land that interview.
✨Tip Number 2
Show us your personality in that intro video! We want to see your passion for customer happiness shine through. A genuine smile and a friendly tone can make all the difference.
✨Tip Number 3
Prepare for the interview by brushing up on your communication skills. Think about how you would handle different customer scenarios. We love candidates who can think on their feet!
✨Tip Number 4
Don’t wait until the last minute to apply! The sooner you submit your application, the better your chances. Plus, we’re reviewing applications as they come in, so get in there early!
We think you need these skills to ace Client Experience Associate (Virtual Receptionist) -Leeds.
Some tips for your application 🫡
Be Yourself:When you're creating your introduction video, let your personality shine through! We want to see the real you, so don’t be afraid to show us your enthusiasm for delivering customer happiness.
Show Your Care:In your application, highlight any experiences where you've gone above and beyond for customers. We’re all about caring for our clients, so share those moments that demonstrate your commitment to great service.
Keep It Relevant:Make sure to tailor your application to the role of Client Experience Associate. Mention any relevant skills or experiences that align with the responsibilities, like handling calls or managing live chats.
Apply Early:Don’t wait until the last minute! We review applications as they come in, so the sooner you apply through our website, the better your chances of getting noticed. Plus, it gives you more time to prepare for training!
How to prepare for a job interview at AnywhereWorks
✨Show Your Passion for Customer Happiness
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns perfectly with the company's mission.
✨Demonstrate Your Attention to Detail
Since the role requires great attention to detail, prepare to discuss specific instances where your meticulousness made a difference. Whether it was catching an error or ensuring a smooth booking process, these examples will showcase your suitability for the position.
✨Prepare for Virtual Communication
As a virtual receptionist, you'll need to be comfortable with technology. Familiarise yourself with common communication tools and ensure your tech setup meets the job requirements. Mentioning your readiness to adapt to new tools can impress the interviewers.
✨Highlight Your Willingness to Learn
The company values ongoing learning, so be ready to discuss how you’ve pursued personal or professional development in the past. Talk about any courses, training, or skills you've acquired that demonstrate your commitment to growth and improvement.
