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For Companies At a Glance
- Tasks: Deliver customer happiness by answering calls, live chats, and booking appointments.
- Company: Join a passionate team dedicated to providing stellar service.
- Benefits: Earn £12.30 per hour, enjoy paid learning time, and work from home.
- Why this job: Make a real impact on customer experiences while growing your skills.
- Qualifications: Must be detail-oriented, motivated, and have a reliable internet connection.
- Other info: Flexible self-scheduling with opportunities for volunteer days.
Job description
Our mission is to help the world work Anywhere and were excited to share a new opportunity to join our Client Experience team.
In this fast-paced role youll be at the forefront of supporting small to medium-sized businesses across a range of industries.
As a purpose-driven organisation we are passionate about the power of people and the importance of creating connections. Thats why we pledge to always use real people (not bots) in customer-facing interactions.
Were so passionate in fact that we created our very own campaign – take a look here!
The Role
The purpose of the role is to deliver customer happiness at every interaction.
As a CX Associate you must be based and working in the UK at all times operating from your dedicated home this role you will support our clients by answering calls responding to live chats booking appointments and taking messages.
As well as providing stellar service to our UK-based clients youll also have the opportunity to support our clients across the US and Canada.
Job requirements
So what do we look for
First and foremost we want people who care. Were passionate about delivering happiness -and you should be too. Say it with a smile.
We strive for the best : the best people providing the best service.
Were looking for individuals who have a desire to learn and grow. We know that learning is an ongoing journey which is why youll receive paid learning time every week to focus on your development.
If youre highly motivated and have great attention to detail you might be exactly who were looking for!
Whats in it for you
Amazing colleagues and an environment where things get done
Pay starts at 12.30 per hour with increases in line with National Minimum Wage (NMW) adjustments
A fantastic training programme that equips you with the skills and knowledge you need to succeed – and helps you connect with other new starters from day one
The freedom and comfort of working from your own home office
Dedicated paid learning time every single week to focus on your growth
Time to give back with 2 paid volunteer days per year
When will you work
The business operates 24 / 7 all year round. The position requires a minimum of 32 hours per week which must include 6 hours every Friday and Saturday.
There is also the opportunity to work up to 40 hours per week depending on business needs and your availability.
Youll be able to self-schedule your shifts giving you flexibility to choose when you work while ensuring cover during the times the business needs it most.
Your first day with us and the start of training will be Monday 13th October 2025. Please note this date is fixed and cannot be changed.
You must be free to attend the full two weeks of training.
What do you need
To do your best work with us youll need :
- Internet Connection
- A fast and reliable cable or fibre connection dedicated to work.
Minimum speeds : 10 Mbps download / 4 Mbps upload .
Must be wired with an Ethernet cable (WiFi alone isnt enough).
Not allowed : satellite internet mobile hotspots (MiFi) WiFi extenders shared connections or VPNs.
Computer Specifications
Screen resolution or higher .
Processor 2.0 GHz or faster (not supported : Chromebooks Intel Atom Celeron Intel N Series AMD A4 / A6 / A9 AMD CG family or Snapdragon).
Memory : 8 GB RAM or more .
Start-up time under 3 minutes .
Operating system : Windows 11 (64-bit)
Mac (2017 or newer) running Big Sur or Monterey
Webcam
Required for training sessions and meetings. – A mobile phone camera cannot be used.
Phone
A personal mobile phone is required for secure logins (two-factor authentication).
Whats Next
Think this sounds like the perfect fit for you Apply today!
Instead of a cover letter wed love you to submit a short 2-minute introduction video so we can get to know you better (because lets face it – cover letters are a thing of the past!).
The next stage is a short interview with our recruitment team. If youre successful at the interview youll be invited to complete some online skills testing.
If you pass the skills tests well carry out IT checks to ensure you have the right equipment and internet connection for the role. Once all checks are completed and passed well send you a conditional offer of employment.
Check out one of our CX Associates career progression stories here –
Applications for this position will close on Tuesday 23rd September 2025. However well be reviewing applications and progressing candidates as they apply so we encourage you to submit your application as soon as possible. Training for successful candidates will begin on Monday 13th October 2025. We cant wait to hear from you!
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-Ljbffr
Client Experience Associate (Virtual Receptionist) - Leeds employer: AnywhereWorks
Contact Detail:
AnywhereWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Associate (Virtual Receptionist) - Leeds
✨Tip Number 1
Get your tech sorted before applying! Make sure your internet connection is up to scratch and your computer meets the specs. This way, you can hit the ground running when you land that interview.
✨Tip Number 2
Show us your personality in that intro video! We want to see your passion for customer happiness shine through. A genuine smile and a friendly tone can make all the difference.
✨Tip Number 3
Prepare for the interview by brushing up on your communication skills. Think about how you would handle different customer scenarios. We love candidates who can think on their feet!
✨Tip Number 4
Don’t wait until the last minute to apply! The sooner you submit your application, the better your chances. Plus, we’re reviewing applications as they come in, so get in there early!
We think you need these skills to ace Client Experience Associate (Virtual Receptionist) - Leeds
Some tips for your application 🫡
Be Yourself: When you're creating your introduction video, let your personality shine through! We want to see the real you, so don’t be afraid to show us your enthusiasm for delivering customer happiness.
Show Your Care: In your application, highlight any experiences where you've gone above and beyond for customers. We’re all about caring for our clients, so share those moments that demonstrate your commitment to great service.
Keep It Relevant: Make sure to tailor your application to the role of Client Experience Associate. Mention any relevant skills or experiences that align with the responsibilities, like handling calls or managing live chats.
Apply Early: Don’t wait until the last minute! We review applications as they come in, so the sooner you apply through our website, the better your chances of getting noticed. Plus, it gives you more time to prepare for training!
How to prepare for a job interview at AnywhereWorks
✨Show Your Passion for Customer Happiness
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns perfectly with the company's mission.
✨Demonstrate Your Attention to Detail
Since the role requires great attention to detail, prepare to discuss specific instances where your meticulousness made a difference. Whether it was catching an error or ensuring a smooth booking process, these examples will showcase your suitability for the position.
✨Prepare for Virtual Communication
As a virtual receptionist, you'll need to be comfortable with technology. Familiarise yourself with common communication tools and ensure your tech setup meets the job requirements. Mentioning your readiness to adapt to new tools can impress the interviewers.
✨Highlight Your Willingness to Learn
The company values ongoing learning, so be ready to discuss how you’ve pursued personal or professional development in the past. Talk about any courses, training, or skills you've acquired that demonstrate your commitment to growth and improvement.