At a Glance
- Tasks: Support small-medium businesses by answering calls, live chats, and booking appointments.
- Company: Join AnywhereWorks, a purpose-driven organisation focused on creating connections and customer happiness.
- Benefits: Enjoy remote work, paid learning time, and 2 paid volunteer days each year.
- Other info: Submit a 2-minute intro video instead of a cover letter to apply!
- Why this job: Be part of a passionate team dedicated to delivering happiness and personal growth.
- Qualifications: Must be based in the UK with a strong desire to learn and great attention to detail.
Job description
Join Our Client Experience Team.
Our mission is simple: to help the world work Anywhere.
We’re looking for passionate, customer-focused people to join our Client Experience (CX) team and become the friendly voice behind some incredible businesses.
This is a fast-paced, varied role where no two days are the same. One moment you could be helping a customer book an appointment, the next you’re supporting a business owner with an urgent enquiry. If you enjoy variety, problem-solving and making someone’s day a little easier, you’ll fit right in.
As a purpose-driven organisation, we believe technology should enhance human connections, not replace them. That’s why we’re committed to using real people - not bots - in customer-facing interactions. In fact, we’re so passionate about it that we even launched our own campaign. Take a look and see what we’re all about!
The Role.
As a CX Associate, your mission is to deliver customer happiness with every interaction.
Working remotely from your dedicated home workspace in the UK, you’ll support our clients by:
Answering inbound calls
Responding to live chats
Booking appointments
Taking and relaying messages to clients
Providing exceptional customer service across multiple industries
Alongside supporting our UK-based clients, you’ll also have opportunities to assist clients across the US and Canada, giving you exposure to a wide range of businesses and customer needs.
Job requirements
What We’re Looking For.
First and foremost, we want people who genuinely care.
We’re passionate about creating great experiences for our clients and their customers, and we’re looking for people who share that passion.
You’ll thrive in this role if you:
Love helping people
Communicate with confidence and empathy
Have excellent attention to detail
Enjoy learning new things
Can adapt quickly in a fast-moving environment
Take ownership and pride in your work
We know that learning never stops, which is why you’ll receive dedicated paid learning time every week to help you continue developing your skills and career.
What’s In It For You.
Amazing colleagues and a supportive team environment
Starting pay of £12.71 per hour, with increases in line with National Minimum Wage changes
Comprehensive paid training to set you up for success
Work from the comfort of your own home
Paid learning time every week (30 minutes)
2 paid volunteer days each year
When Will You Work.
Our business operates 24 hours a day, 7 days a week, 365 days a year – because our clients never stop, and neither do we.
You’ll work a minimum of 32 hours per week and have the flexibility to choose the shifts that work best for you from the available options across our 7-day operation. The only requirement is that your schedule includes at least 3 hours on a Saturday.
One of the best things about the role? You’ll have plenty of flexibility. As a self-scheduling business, you’ll be able to choose your shifts from the available options and spread your hours across the week in a way that works for you. Your Saturday hours don’t necessarily need to be worked as one continuous 3-hour block either, depending on shift availability.
While you’ll have the freedom to build a schedule that fits around your life, it’s important to understand that flexibility works both ways.
As a 24/7 operation, customer demand can change from week to week. Some weeks there may be more evening shifts available, while other weeks may require additional daytime or weekend coverage. No two weeks are exactly the same, and successful CX Associates are comfortable adapting as business needs evolve.
If you enjoy variety, flexibility and having greater control over when you work, you’ll feel right at home here.
There may also be opportunities to increase your hours up to 40 per week, depending on business needs and your availability.
Training.
Your journey starts with our paid training programme. Training begins on Monday, 27th July 2026 and is delivered entirely remotely, Monday to Friday, 9:00am–5:00pm.
Attendance throughout the full training period is essential, so please ensure you’re fully available before applying. Please note that you must be based in the UK for the duration of the training programme and have the legal right to work in the UK.
As this is a UK-based remote role, you must remain physically located and working within the UK throughout your employment with us.
Our training programme is designed to set you up for success, giving you all the knowledge, tools and confidence you need to thrive in the role. It’s also a great opportunity to get to know your fellow new starters and begin building connections from day one.
What You’ll Need.
Internet Connection
Dedicated cable or fibre broadband connection
Minimum 10 Mbps download / 4 Mbps upload
Ethernet connection required (WiFi alone is not sufficient)
Not permitted:
Satellite internet
Mobile hotspots (MiFi)
WiFi extenders
Shared connections
VPNs
Computer Requirements
Minimum screen resolution of 1280 x 800
Processor speed of 2.0 GHz or higher
8 GB RAM or more
Supported operating systems:
Windows 11 (64-bit)
Mac (2017 or newer) running Big Sur or Monterey
Not supported:
Chromebooks
Intel Atom, Celeron or N Series processors
AMD A4, A6, A9 or AMD C+G family processors
Snapdragon processors
Webcam. - Required for training and meetings. Mobile phone cameras cannot be used.
Mobile Phone -Required for secure login authentication.
What’s Next.
Think this sounds like your kind of role?
Apply today!
Instead of a cover letter, we’d love you to submit a short two-minute introduction video. It’s a chance for us to get to know the person behind the application, because let’s be honest, cover letters are a little old school.
The process is simple:
Submit your application and 2-minute introduction video.
Attend a short interview with our recruitment team.
If successful at interview, you’ll be invited to complete our online skills assessments.
If you pass the skills assessments, you’ll move on to our IT and system checks to ensure you have the right equipment and setup for the role.
Once all stages have been successfully completed and passed, we’ll be delighted to offer you a conditional offer of employment.
We have also shared one of our CX Associates’ career progression stories so you can see where this role could take you. Click here to find out more!
Applications close on Wednesday, 15 July 2026, but we’ll be reviewing applications as they come in, so don’t wait until the last minute.
We can’t wait to hear from you!
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Client Experience Associate (Virtual Receptionist) -Birmingham. employer: AnywhereWorks
At AnywhereWorks, we pride ourselves on being a purpose-driven organisation that values the power of human connections. As a Client Experience Associate in Birmingham, you'll enjoy a supportive work culture that prioritises employee growth with dedicated paid learning time each week, alongside the flexibility of working from home. With competitive pay and opportunities to give back through volunteer days, we are committed to creating a fulfilling and rewarding environment for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Associate (Virtual Receptionist) -Birmingham.
✨Tip Number 1
Familiarise yourself with the company's mission and values. Since we are passionate about delivering customer happiness, showing that you understand and align with our purpose in your interactions can set you apart.
✨Tip Number 2
Prepare to showcase your communication skills. As a Client Experience Associate, you'll be interacting with clients regularly, so practice speaking clearly and positively, as well as handling potential customer queries or complaints.
✨Tip Number 3
Highlight your adaptability and willingness to learn. We value individuals who are eager to grow, so be ready to discuss how you've embraced learning opportunities in the past and how you plan to continue developing in this role.
✨Tip Number 4
Make sure your home office setup meets the technical requirements listed in the job description. Being prepared with the right equipment will demonstrate your readiness for the role and commitment to providing excellent service.
We think you need these skills to ace Client Experience Associate (Virtual Receptionist) -Birmingham.
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Client Experience Associate. Familiarise yourself with the skills required, such as attention to detail and customer service, to tailor your application accordingly.
Create Your Introduction Video:Instead of a traditional cover letter, you'll need to submit a short, 2-minute introduction video. Use this opportunity to showcase your personality, enthusiasm for the role, and why you believe you're a great fit for the team.
Highlight Relevant Experience:In your CV, emphasise any previous experience in customer service or roles that required strong communication skills. Mention specific examples where you delivered exceptional service or resolved customer issues effectively.
Check Your Tech Setup:Ensure your home office meets the technical requirements outlined in the job description. This includes having a reliable internet connection and the necessary computer specifications. Mention your setup briefly in your application to show you're prepared.
How to prepare for a job interview at AnywhereWorks
✨Show Your Passion for Customer Service
As a Client Experience Associate, it's crucial to demonstrate your enthusiasm for helping others. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with customer service, handling difficult situations, and your ability to work remotely. Practising your responses will help you feel more confident during the interview.
✨Highlight Your Communication Skills
Since this role involves interacting with clients via calls and live chats, emphasise your strong communication skills. Provide examples of how you've effectively communicated in past roles, especially in a virtual setting.
✨Demonstrate Your Adaptability
The job requires flexibility and the ability to handle various tasks. Share instances where you've successfully adapted to changes or learned new skills quickly, showcasing your readiness for a fast-paced environment.
