At a Glance
- Tasks: Support small-medium businesses by answering calls, live chats, and booking appointments.
- Company: Join a purpose-driven organisation focused on creating real connections with clients.
- Benefits: Enjoy remote work, paid learning time, and two volunteer days each year.
- Other info: Submit a 2-minute intro video instead of a cover letter to apply!
- Why this job: Be part of a passionate team dedicated to delivering customer happiness and personal growth.
- Qualifications: Must be detail-oriented, motivated, and based in the UK with a reliable internet connection.
Our mission is to help the world work Anywhere, and we’re excited to share a new opportunity to join our Client Experience team.
In this fast-paced role, you’ll be at the forefront of supporting small to medium-sized businesses across a range of industries.
As a purpose-driven organisation, we are passionate about the power of people and the importance of creating connections. That’s why we pledge to always use real people (not bots) in customer-facing interactions.
We’re so passionate in fact, that we created our very own campaign - take a look here.
The Role
The purpose of the role is to deliver customer happiness at every interaction.
As a CX Associate, you must be based and working in the UK at all times, operating from your dedicated home workspace. In this role, you will support our clients by answering calls, responding to live chats, booking appointments, and taking messages.
As well as providing stellar service to our UK-based clients, you’ll also have the opportunity to support our clients across the US and Canada.
So, what do we look for?
First and foremost, we want people who care. We’re passionate about delivering happiness - and you should be too. Say it with a smile.
We strive for the best: the best people, providing the best service.
We’re looking for individuals who have a desire to learn and grow. We know that learning is an ongoing journey, which is why you’ll receive paid learning time every week to focus on your development.
If you’re highly motivated and have great attention to detail, you might be exactly who we’re looking for!
What’s in it for you?
- Amazing colleagues and an environment where things get done
- Pay starts at £12.30 per hour, with increases in line with National Minimum Wage (NMW) adjustments
- A fantastic training programme that equips you with the skills and knowledge you need to succeed - and helps you connect with other new starters from day one
- The freedom and comfort of working from your own home office
- Dedicated paid learning time every single week to focus on your growth
- Time to give back, with 2 paid volunteer days per year
When will you work?
- The business operates 24/7, all year round. The permanent position requires a minimum of 32 hours per week, which must include 6 hours every Friday and Saturday.
- There is also the opportunity to work up to 40 hours per week, depending on business needs and your availability.
- You’ll be able to self-schedule your shifts, giving you flexibility to choose when you work, while ensuring cover during the times the business needs it most.
- Your first day with us – and the start of training – will be Monday, 13th October 2025. Please note this date is fixed and cannot be changed.
- You must be free to attend the full two weeks of training.
What do you need
To do your best work with us, you’ll need:
Internet Connection
- A fast and reliable cable or fibre connection dedicated to work.
- Minimum speeds: 10 Mbps download / 4 Mbps upload.
- Must be wired with an Ethernet cable (WiFi alone isn’t enough).
- Not allowed: satellite internet, mobile hotspots (MiFi), WiFi extenders, shared connections, or VPNs.
Computer Specifications
- Screen resolution 1280×800 or higher
- Processor 2.0 GHz or faster (not supported: Chromebooks, Intel Atom, Celeron, Intel N Series, AMD A4/A6/A9, AMD C+G family, or Snapdragon).
- Memory: 8 GB RAM or more
- Start-up time under 3 minutes
- Operating system:
- Windows 11 (64-bit)
- Mac (2017 or newer) running Big Sur or Monterey
Webcam
- Required for training sessions and meetings. A mobile phone camera cannot be used.
Phone
- A personal mobile phone is required for secure logins (two-factor authentication).
What’s Next
Think this sounds like the perfect fit for you? Apply today!
Instead of a cover letter, we’d love you to submit a short, 2-minute introduction video so we can get to know you better (because let’s face it - cover letters are a thing of the past!).
The next stage is a short interview with our recruitment team. If you’re successful at the interview, you’ll be invited to complete some online skills testing.
If you pass the skills tests, we’ll carry out IT checks to ensure you have the right equipment and internet connection for the role. Once all checks are completed and passed, we’ll send you a conditional offer of employment.
Check out one of our CX Associates’ career progression stories here -
Applications for this position will close on Tuesday, 23rd September 2025. However, we’ll be reviewing applications and progressing candidates as they apply, so we encourage you to submit your application as soon as possible. Training for successful candidates will begin on Monday, 13th October 2025. We can’t wait to hear from you!
Client Experience Associate (Virtual Receptionist) -Manchester employer: AnywhereWorks Ltd.
Join a purpose-driven organisation that values real connections and customer happiness, all from the comfort of your home in Manchester. With a strong focus on employee growth, you will benefit from dedicated paid learning time each week, a fantastic training programme, and the opportunity to give back through paid volunteer days. Our supportive work culture and commitment to excellence make us an exceptional employer for those looking to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Associate (Virtual Receptionist) -Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AnywhereWorks Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AnywhereWorks Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Associate (Virtual Receptionist) -Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AnywhereWorks Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at AnywhereWorks Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AnywhereWorks Ltd.!
How to prepare for a job interview at AnywhereWorks Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
