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- Tasks: Support small-medium businesses by answering calls, live chats, and booking appointments.
- Company: Join AnywhereWorks, a purpose-driven organisation focused on creating connections and customer happiness.
- Benefits: Enjoy remote work, paid learning time, and 2 volunteer days per year.
- Why this job: Be part of a passionate team dedicated to delivering happiness and personal growth.
- Qualifications: Looking for motivated individuals with great attention to detail and a desire to learn.
- Other info: Submit a 2-minute video introduction instead of a cover letter!
Our mission is to help the world work Anywhere, and we’re excited to share a new opportunity to join our Client Experience team.
In this fast-paced role, you’ll be at the forefront of supporting small to medium-sized businesses across a range of industries.
As a purpose-driven organisation, we are passionate about the power of people and the importance of creating connections. That’s why we pledge to always use real people (not bots) in customer-facing interactions.
We’re so passionate in fact, that we created our very own campaign – take a look here.
The Role
The purpose of the role is to deliver customer happiness at every interaction.
As a CX Associate, you must be based and working in the UK at all times, operating from your dedicated home workspace. In this role, you will support our clients by answering calls, responding to live chats, booking appointments, and taking messages.
As well as providing stellar service to our UK-based clients, you’ll also have the opportunity to support our clients across the US and Canada.
So, what do we look for?
First and foremost, we want people who care. We’re passionate about delivering happiness – and you should be too. Say it with a smile.
We strive for the best: the best people, providing the best service.
We’re looking for individuals who have a desire to learn and grow. We know that learning is an ongoing journey, which is why you’ll receive paid learning time every week to focus on your development.
If you’re highly motivated and have great attention to detail, you might be exactly who we’re looking for!
What’s in it for you?
- Amazing colleagues and an environment where things get done
- Pay starts at £12.30 per hour, with increases in line with National Minimum Wage (NMW) adjustments
- A fantastic training programme that equips you with the skills and knowledge you need to succeed – and helps you connect with other new starters from day one
- The freedom and comfort of working from your own home office
- Dedicated paid learning time every single week to focus on your growth
- Time to give back, with 2 paid volunteer days per year
When will you work?
- The business operates 24/7, all year round. The permanent position requires a minimum of 32 hours per week, which must include 6 hours every Friday and Saturday.
- There is also the opportunity to work up to 40 hours per week, depending on business needs and your availability.
- You’ll be able to self-schedule your shifts, giving you flexibility to choose when you work, while ensuring cover during the times the business needs it most.
- Your first day with us – and the start of training – will be Monday, 13th October 2025. Please note this date is fixed and cannot be changed.
- You must be free to attend the full two weeks of training.
What do you need
To do your best work with us, you’ll need:
Internet Connection
- A fast and reliable cable or fibre connection dedicated to work.
- Minimum speeds: 10 Mbps download / 4 Mbps upload
- Must be wired with an Ethernet cable (WiFi alone isn’t enough).
- Not allowed: satellite internet, mobile hotspots (MiFi), WiFi extenders, shared connections, or VPNs.
Computer Specifications
- Screen resolution 1280×800 or higher
- Processor 2.0 GHz or faster (not supported: Chromebooks, Intel Atom, Celeron, Intel N Series, AMD A4/A6/A9, AMD C+G family, or Snapdragon).
- Memory: 8 GB RAM or more
- Start-up time under 3 minutes
- Operating system:
- Windows 11 (64-bit)
- Mac (2017 or newer) running Big Sur or Monterey
Webcam
- Required for training sessions and meetings. A mobile phone camera cannot be used.
- Phone
- A personal mobile phone is required for secure logins (two-factor authentication).
What’s Next
Think this sounds like the perfect fit for you? Apply today!
Instead of a cover letter, we’d love you to submit a short, 2-minute introduction video so we can get to know you better. The next stage is a short interview with our recruitment team. If you’re successful at the interview, you’ll be invited to complete some online skills testing.
If you pass the skills tests, we’ll carry out IT checks to ensure you have the right equipment and internet connection for the role. Once all checks are completed and passed, we’ll send you a conditional offer of employment.
Check out one of our CX Associates’ career progression stories here –
Applications for this position will close on Tuesday, 23rd September 2025. However, we’ll be reviewing applications and progressing candidates as they apply, so we encourage you to submit your application as soon as possible. Training for successful candidates will begin on Monday, 13th October 2025. We can’t wait to hear from you!
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Client Experience Associate (Virtual Receptionist) -Birmingham employer: AnywhereWorks Ltd.
Contact Detail:
AnywhereWorks Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Associate (Virtual Receptionist) -Birmingham
✨Tip Number 1
Familiarise yourself with the core values and mission of StudySmarter. Understanding our commitment to customer happiness and real human interactions will help you align your responses during the interview, showcasing that you share our passion.
✨Tip Number 2
Prepare to demonstrate your communication skills. As a Client Experience Associate, you'll be interacting with clients regularly, so practice articulating your thoughts clearly and confidently, whether in your introduction video or during the interview.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss specific examples of how you've resolved issues or provided excellent service can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for learning and growth. Since we offer paid learning time each week, expressing your eagerness to develop new skills and improve your performance will resonate well with our hiring team.
We think you need these skills to ace Client Experience Associate (Virtual Receptionist) -Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Experience Associate. Familiarise yourself with the skills required, such as attention to detail and customer service, to tailor your application accordingly.
Create Your Introduction Video: Instead of a traditional cover letter, you'll need to submit a 2-minute introduction video. Use this opportunity to showcase your personality, enthusiasm for the role, and why you believe you're a great fit for the team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or roles that required strong communication skills. Mention specific examples where you delivered exceptional service or resolved customer issues effectively.
Check Technical Requirements: Ensure you meet all technical requirements listed in the job description, such as having a reliable internet connection and the necessary computer specifications. This will show your preparedness for the remote nature of the role.
How to prepare for a job interview at AnywhereWorks Ltd.
✨Show Your Passion for Customer Service
As a Client Experience Associate, it's crucial to demonstrate your enthusiasm for delivering exceptional customer service. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common challenges faced in customer service roles and how you would handle them. This will showcase your problem-solving skills and ability to think on your feet.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss your experience with various communication channels, such as phone calls, live chats, and emails. Emphasise your ability to convey information clearly and empathetically.
✨Demonstrate Your Adaptability
The role requires flexibility and the ability to adapt to different client needs. Share examples of how you've successfully adjusted to changing circumstances or learned new skills quickly in past positions.