At a Glance
- Tasks: Configure and optimise customer environments on the Deepdesk platform for enhanced support.
- Company: Join AnywhereNow, a mission-driven company revolutionising customer experience with AI solutions.
- Benefits: Enjoy a hybrid working environment, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with passionate teams and shape the future of AI-driven customer experience.
- Why this job: Be part of a team transforming customer interactions through innovative AI technology.
- Qualifications: 3-5 years in SaaS implementation or customer success, with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
AnywhereNow is a fast-paced, mission-driven company transforming customer experience through AI‑powered contact centre solutions. Our portfolio includes Dialogue Cloud, Tendfor, and Deepdesk, delivering cutting‑edge capabilities across Microsoft Teams environments and enterprise CX platforms. Deepdesk is an AI platform delivering real‑time agent‑assist solutions for customer support across chat, email, and voice channels. Using natural language processing (NLP), machine learning, and large language models (LLMs), Deepdesk extracts knowledge from multiple enterprise systems and delivers conversation insights, summaries, and next‑best actions directly into agent workflows. Deepdesk integrates seamlessly with CRM systems, contact‑centre technologies, knowledge bases, and other business data sources — helping organisations improve customer experience and operational efficiency.
As a Customer Success Solutions Specialist, you will help configure, onboard, and optimise customer environments on the Deepdesk platform. You will support new customer onboarding, POCs, pilots, and ongoing customer customisations, working closely with Customer Success Managers, Support, Product, and Engineering to make sure customer environments are set up correctly, tested properly, and continuously improved. You will be responsible for hands‑on platform configuration (including AI prompt creation), admin setup, troubleshooting configuration‑related issues, documenting repeatable processes, and helping customers get value from Deepdesk faster.
This role is ideal for someone with experience in B2B SaaS implementation, technical support, onboarding, customer success operations, or solutions consulting.
Key Responsibilities:
- Configure Deepdesk environments for new and existing customers
- Support onboarding, POCs, pilots, and go‑live preparation
- Handle customer‑specific configuration and customisation requests
- Troubleshoot setup and admin‑related issues
- Join customer calls when needed to clarify requirements or explain configuration options
- Create implementation checklists, setup templates, and internal documentation
- Work with CSMs, Support, Product, and Engineering to improve customer outcomes
- Identify repeatable patterns and help make onboarding more scalable
What We're Looking For:
- 3–5 years of experience in SaaS implementation, technical support, onboarding, customer success operations, solutions consulting, or a similar role
- Experience configuring SaaS platforms through an admin interface
- Experience creating and optimising AI prompts to produce repeatable results
- Strong customer communication skills
- Ability to translate customer needs into practical platform setup
- Strong attention to detail and a structured working style
- Comfortable troubleshooting technical or configuration‑related issues
- Ability to manage multiple customer requests or projects at once
- Fluent written and spoken English
Nice to Have:
- Experience with contact centre, helpdesk, CRM, customer support, or agent‑assist platforms
- Familiarity with tools such as Salesforce, Dynamics, ServiceNow, Genesys, Talkdesk, or Content Guru
- Basic understanding of APIs, integrations, SSO, webhooks, or structured data such as JSON/CSV
- Experience working with AI, automation, chatbot, or knowledge management tools
- Experience creating internal documentation or implementation playbooks
You'll be successful in this role if you are customer‑focused, detail‑oriented, technically curious, and enjoy making complex setup work feel simple, repeatable, and scalable.
Why Join Us?
- Be part of a company on a mission to redesign customer experience
- Work on applied AI that augments human decision‑making
- Help customers get real value from AI‑powered agent assist, faster
- Join a fast‑growing European AI company solving real customer challenges
- Collaborate with passionate teams across the business
- Hybrid working environment with a collaborative and innovative culture
- Shape the future of enterprise dialogue management and AI‑driven CX
Information Security Responsibilities
All employees are responsible for supporting and maintaining the organization’s information security standards. This includes:
- Adhering to all applicable information security policies, procedures, and guidelines at all times.
- Protecting company, customer, and partner data from unauthorized access, disclosure, alteration, or loss.
- Using company systems, devices, and networks in a secure and compliant manner.
- Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team.
- Completing mandatory information security and data protection training as required.
- Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.
Failure to comply with information security responsibilities may result in disciplinary action.
Customer Success Solutions Specialist in London employer: AnywhereNow
AnywhereNow is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to thrive in their roles. With a strong commitment to professional development and a diverse, global workforce, we offer unique opportunities for growth and advancement in the dynamic field of Enterprise Dialogue Management. Our focus on employee well-being and a supportive work environment ensures that every team member feels valued and engaged, making AnywhereNow a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Solutions Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AnywhereNow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AnywhereNow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Solutions Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AnywhereNow:Your cover letter is your chance to shine! Tell us why you want to work at AnywhereNow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AnywhereNow!
How to prepare for a job interview at AnywhereNow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
