Customer Service Representative - Golf Clubs in London

Company: The Good Golf Company

Location: Remote

Hours: Full Time (8am - 4pm)

Salary: Competitive

Reporting to: Head of Customer Service

About The Good Golf Company

The Good Golf Company owns and operates a growing portfolio of golf clubs across the UK. We are building a modern, member-first operating platform that combines the character of traditional clubs with professional, joined-up service across every venue.

As we grow, we are centralising member support and bookings into a single, high-quality team. This role sits at the heart of that team and is the first point of contact for members, visitors, and event organisers across all of our clubs.

The Role

You will handle day-to-day member and customer communication for multiple golf clubs from one central office function. You may also liaise with club staff and support with training, administrative task completion and offer other support to club staff or members. The majority of your time will be spent answering member enquiries, managing society and event booking requests, supporting new membership sign-ups, and keeping correspondence and admin moving across the group.

Much of your day will be phone and email. Some of the people you speak to will be entirely comfortable with technology. Others will not, and will need a patient, friendly, and thoughtful hand to get what they need. Getting that balance right, and always coming back to people quickly, is the core of the job.

This is a remote role. You can be based anywhere in the UK. You must be proficient with technology, be capable of picking up new systems easily including the potential to implement and roll out new systems. If you already use AI day to day to speed up your workflows, that's a huge plus.

Key Responsibilities

• Act as the central point of contact for member and customer enquiries across multiple golf clubs, by phone and email.
• Handle society, group, and event booking requests from first enquiry through to confirmation.
• Support new membership sign-ups, guiding customers through the process end to end.
• Respond to member questions, requests, and complaints promptly, fairly, and with a friendly tone.
• Manage day-to-day correspondence, communication, and general admin for the group.
• Help customers who are less confident with technology, walking them through systems and processes patiently.
• Keep accurate records across our booking, membership, and communication systems.
• Make sure every enquiry gets a timely, clear, and helpful response, and that nothing slips through.
• Work closely with on-site club teams to resolve queries and keep information consistent.

About You

Essential

• A genuinely friendly, patient, and helpful manner, especially with customers who find technology difficult.
• Strong written and verbal communication. You can be clear, warm, and professional over both phone and email.
• A fast learner who picks up new systems and processes quickly and confidently.
• You will be a tech-native, type quickly, and be able to master new tools and systems with ease.
• Well organised, with a good eye for detail and the ability to juggle several enquiries at once.
• Reliable and self-motivated, comfortable working remotely and managing your own day.
• A calm, positive approach to complaints and problem-solving.

Desirable

• Experience in a customer service, administration, or bookings role.
• Background in a golf club, or in a multi-venue hospitality or membership environment (for example hotels, or a group such as David Lloyd).
• Familiarity with membership, booking, or CRM systems.

No formal golf background is required. If you are a quick learner with the right attitude and strong service instincts, we want to hear from you.

What We Offer

• The chance to help shape a central member services function as the business grows, including the potential to manage a team of your own moving forwards.
• Fully remote working from anywhere in the UK.
• Free golf membership at our clubs, for you or a partner.
• Flexible working around childcare duties.

How to Apply

Please share your CV and a cover note.