At a Glance
- Tasks: Be the friendly voice for members, handling enquiries and bookings across multiple golf clubs.
- Company: Join The Good Golf Company, a modern and member-focused golf club operator.
- Benefits: Enjoy competitive pay, free golf membership, and flexible remote work.
- Other info: Opportunity to shape member services and potential for team management.
- Why this job: Make a real difference in customer experiences while working from anywhere in the UK.
- Qualifications: Strong communication skills and a knack for tech; no golf experience needed!
The predicted salary is between 32000 - 35000 £ per year.
Company: The Good Golf Company
Location: Remote
Hours: Full Time (8am - 4pm)
Salary: Competitive
Reporting to: Head of Customer Service
About The Good Golf Company
The Good Golf Company owns and operates a growing portfolio of golf clubs across the UK. We are building a modern, member-first operating platform that combines the character of traditional clubs with professional, joined-up service across every venue. As we grow, we are centralising member support and bookings into a single, high-quality team. This role sits at the heart of that team and is the first point of contact for members, visitors, and event organisers across all of our clubs.
The Role
You will handle day-to-day member and customer communication for multiple golf clubs from one central office function. You may also liaise with club staff and support with training, administrative task completion and offer other support to club staff or members. The majority of your time will be spent answering member enquiries, managing society and event booking requests, supporting new membership sign-ups, and keeping correspondence and admin moving across the group. Much of your day will be phone and email. Some of the people you speak to will be entirely comfortable with technology. Others will not, and will need a patient, friendly, and thoughtful hand to get what they need. Getting that balance right, and always coming back to people quickly, is the core of the job.
This is a remote role. You can be based anywhere in the UK. You must be proficient with technology, be capable of picking up new systems easily including the potential to implement and roll out new systems. If you already use AI day to day to speed up your workflows, that's a huge plus.
Key Responsibilities
- Act as the central point of contact for member and customer enquiries across multiple golf clubs, by phone and email.
- Handle society, group, and event booking requests from first enquiry through to confirmation.
- Support new membership sign-ups, guiding customers through the process end to end.
- Respond to member questions, requests, and complaints promptly, fairly, and with a friendly tone.
- Manage day-to-day correspondence, communication, and general admin for the group.
- Help customers who are less confident with technology, walking them through systems and processes patiently.
- Keep accurate records across our booking, membership, and communication systems.
- Make sure every enquiry gets a timely, clear, and helpful response, and that nothing slips through.
- Work closely with on-site club teams to resolve queries and keep information consistent.
About You
- A genuinely friendly, patient, and helpful manner, especially with customers who find technology difficult.
- Strong written and verbal communication. You can be clear, warm, and professional over both phone and email.
- A fast learner who picks up new systems and processes quickly and confidently. You will be a tech-native, type quickly, and be able to master new tools and systems with ease.
- Well organised, with a good eye for detail and the ability to juggle several enquiries at once.
- Reliable and self-motivated, comfortable working remotely and managing your own day.
- A calm, positive approach to complaints and problem-solving.
- Experience in a customer service, administration, or bookings role.
- Background in a golf club, or in a multi-venue hospitality or membership environment (for example hotels, or a group such as David Lloyd).
- Familiarity with membership, booking, or CRM systems.
- No formal golf background is required. If you are a quick learner with the right attitude and strong service instincts, we want to hear from you.
What We Offer
- The chance to help shape a central member services function as the business grows, including the potential to manage a team of your own moving forwards.
- Fully remote working from anywhere in the UK.
- Free golf membership at our clubs, for you or a partner.
- Flexible working around childcare duties.
Customer Service Representative - Golf Clubs employer: Anyway Ventures
The Good Golf Company is an exceptional employer, offering a fully remote working environment that allows you to balance your professional and personal life seamlessly. With a strong focus on employee growth, you will have the opportunity to shape a central member services function and potentially manage your own team as the company expands. Enjoy unique benefits such as free golf membership and a supportive, friendly work culture that values patience and communication, making it an ideal place for those passionate about customer service in the golf industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Golf Clubs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anyway Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anyway Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Golf Clubs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anyway Ventures:Your cover letter is your chance to shine! Tell us why you want to work at Anyway Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anyway Ventures!
How to prepare for a job interview at Anyway Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
