Onsite Service Engineer in Newcastle upon Tyne

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation.

Job Details

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.

As an Onsite Service Engineer, you will be the first point of contact for maintaining and supporting cutting‑edge print and IT devices at our clients' site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.

Key Responsibilities

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service‑level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

Skills And Experience Required

• Prior experience as an engineer specializing in MFD printers is essential.
• Proven ability to deal with clients in a professional and courteous manner, both remotely and face‑to‑face.
• Proven ability to understand technical faults and use problem‑solving techniques to resolve.
• Experience of Apogee products, processes, and support tools.
• Proven knowledge and experience of basic networking, scanning, and general IT.
• Experience of resolving software issues.
• Ability to follow both verbal and written instructions, and to follow procedures and processes.
• Sense of urgency when required to enable fast working to successfully meet deadlines.
• Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role.
• Ability to organize workload to ensure maximum output is achieved whilst meeting customer requirements.
• Proven ability to self‑motivate and work either as part of an effective team or unsupervised.
• Results‑oriented with an excellent record of success.
• Able to logically examine and interpret information from different sources to develop a course of action.
• Flexible approach to work and an ability to embrace change.

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business.