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- Tasks: Support sales teams and enhance customer experiences through data insights and problem-solving.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Flexible working, 33 days holiday, professional development support, and wellness programmes.
- Why this job: Be the vital link in a fast-paced environment and make a real impact.
- Qualifications: Strong communication skills, detail-oriented, and tech-savvy with CRM experience.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
About Us: With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT, delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
JOB DETAILS
Join Our Team: Are you the "operational glue" that keeps high-performing Sales teams together? We are looking for a proactive, data-savvy, and customer-centric Sales Support & Customer Executive to act as a vital link between our sales team and our valued clients. If you thrive in a fast-paced environment where you can juggle analytical reporting with relationship management, this is the role for you.
As a Sales Support & Customer Executive, you won't just be "handling admin." You will be the go-to for supporting our Account Executives and our customers' journey. You will empower our Account Directors with the data they need to win deals, ensure new customers are onboarded flawlessly, and act as a professional problem-solver for any challenges that arise.
What You Will Do:
- Be the Expert Voice: Manage and resolve customer queries with a professional, "can-do" attitude.
- The Power of Data: Run KPI and usage reports (MIF) to provide insights that drive sales proposals and business decisions.
- Smooth Onboarding: Oversee the workflow of new deals, ensuring every internal department is aligned and the customer experience is seamless.
- Sales Enablement: Support the sales cycle by preparing documentation and covering for Account Executives to ensure no ball is ever dropped.
- Process Improvement: Identify bottlenecks and work with internal teams to make our operations even sharper.
Hours of work: Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week once training is completed. Travel to London for training and meetings is required on a monthly basis - (travel paid for by the company).
Skills And Experience Required:
- Be a Natural Communicator: Able to build rapport with anyone, from internal tech teams to external stakeholders.
- Detail-Oriented: Take a "measure twice, cut once" approach to reporting and documentation.
- Tech-Fluent: Comfortable with CRM systems (Salesforce/HubSpot) and highly proficient in Excel.
- Resilient & Resourceful: Stay calm under pressure and take ownership of problems until they are solved.
- Experience: Background in Sales Support, Account Management, or Customer Operations; B2B experience is a strong advantage.
We value candidates with AI literacy, individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
Benefits:
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
Why Join APOGEE:
At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer, we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955; we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself; take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation.
Our application form is quick and easy; no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
Sales Support & Customer Executive in Maidstone employer: Anytime
Contact Detail:
Anytime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support & Customer Executive in Maidstone
✨Tip Number 1
Network like a pro! Reach out to current employees at Apogee on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Support & Customer Executive role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CRM systems and data analysis. Be ready to discuss how you've used these skills in past roles. Show us that you're not just a fit for the job, but that you’re excited about the tech side of things too!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, think of examples where you've successfully managed customer queries or collaborated with teams. We want to see your 'can-do' attitude shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications come directly from interested candidates. Plus, it shows us you’re genuinely keen on joining the Apogee team!
We think you need these skills to ace Sales Support & Customer Executive in Maidstone
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with what we’re looking for. Refer to specific points in the job description, like your experience with CRM systems or your knack for problem-solving.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get to the point quickly. Avoid jargon unless it’s relevant, and make sure your application is easy to read – we’re busy folks!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the quickest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anytime
✨Know Your Stuff
Before the interview, make sure you understand Apogee's services and how they support their clients. Familiarise yourself with their values like Integrity and Inclusivity, as these will likely come up in conversation.
✨Showcase Your Data Skills
Since the role involves running KPI and usage reports, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Demonstrate Your Communication Skills
As a Sales Support & Customer Executive, you'll need to build rapport with various stakeholders. Practice articulating your thoughts clearly and confidently, and think of examples where you've successfully resolved customer queries.
✨Be Ready to Problem-Solve
Expect questions that assess your resilience and resourcefulness. Prepare scenarios where you've faced challenges and how you took ownership to resolve them, showcasing your proactive attitude and ability to stay calm under pressure.
