Membership Consultant

Location: Peckham (SE15 4NF) or Stratford (E15 1DR)

Residence: Must live within 45 mins from any of the above Post Codes

About Us: We are a fast-growing fitness organization dedicated to providing exceptional fitness services and experiences. We are looking for dynamic, sales-driven Fitness Instructors / Membership Consultants to join our team. This role combines your passion for fitness with your ability to drive sales and engage prospective members through calls, consultations, and in-person interactions.

Role Overview: As a Fitness Instructor / Membership Consultant, you will be at the forefront of both delivering expert fitness instruction and driving membership growth through proactive sales and engagement efforts. This role is ideal for someone who enjoys a balance of fitness coaching and sales, as you will be responsible for conducting fitness classes and personal training sessions (if qualified) while also making a significant impact on membership growth through calls, consultations, and follow-ups. You will engage with potential and existing members, manage leads, conduct fitness assessments, and promote our services, ensuring the highest level of satisfaction and sales performance.

Key Responsibilities

• Fitness Instruction: Lead high-energy group fitness classes and deliver one-on-one personal training sessions.
• Provide tailored fitness advice, ensuring the safety and effectiveness of all exercise programs.
• Design personalized training programs based on individual goals and fitness levels.
• Motivate members to achieve their fitness goals, promoting long-term engagement and retention.
• Proactively reach out to prospective members via phone calls, emails, and messages to introduce them to our services and membership options.
• Conduct membership consultations, addressing inquiries, explaining benefits, and recommending the best membership plans.
• Drive membership sales by converting leads into new sign-ups through effective communication and follow-up strategies.
• Make a high volume of outbound calls to potential clients, encouraging them to book tours and join the fitness community.
• Achieve sales targets, contributing to the growth of both the membership base and the overall business.
• Conduct membership tours and offer personalized fitness consultations to potential members.
• Build rapport with members through consistent communication, ensuring a high level of customer satisfaction.
• Follow up with leads and members to ensure they are engaged and receiving value from their membership.
• Resolve member inquiries and concerns promptly, maintaining a positive and supportive environment.
• Encourage member participation in special events, promotions, and fitness challenges.

Administrative & Team Support:

• Manage membership accounts, updating details and tracking progress.
• Collaborate with the team to identify opportunities for business growth and improvement.
• Participate in staff meetings, share insights on member trends, and contribute ideas for promotional strategies.
• Stay up-to-date with all membership offerings, pricing plans, and promotional events.

Key Requirements:

• Fitness Instructor Certification (essential).
• Personal Training Qualification (desirable but not essential).
• Proven experience in a sales-driven role, ideally within the fitness industry.
• Strong telephone sales skills, including lead generation, closing sales, and follow-up.
• Ability to manage a high volume of calls, emails, and consultations while maintaining a positive and professional demeanor.
• Enthusiastic, driven, and passionate about helping others achieve their fitness goals.
• Excellent communication and interpersonal skills, with a natural ability to build relationships.
• Results-oriented with a focus on exceeding targets.
• Fully flexible to work early mornings, evenings and weekends.

Competitive salary with performance-based bonuses. Access to gym facilities and fitness classes. Ongoing professional development and training opportunities. Employee discounts on products and services. Positive, inclusive, and supportive work environment. A high-energy, collaborative atmosphere where you can thrive.