At a Glance
- Tasks: Lead membership sales, support team development, and ensure exceptional member experiences.
- Company: Premium health club focused on exceptional member experiences and growth.
- Benefits: Starting salary of £29,000 plus uncapped commission and complimentary gym membership.
- Other info: Clear progression opportunities and ongoing training in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the fitness industry.
- Qualifications: Experience in health clubs or customer-focused environments; Level 3 qualified.
The predicted salary is between 38000 - 40000 £ per year.
Overview
We've invested heavily in creating an exceptional member experience, with state-of-the-art equipment, beautiful facilities and a modern, digital-first marketing strategy that consistently generates warm leads.
Our members love the product, and we're looking for an ambitious Assistant General Manager to help drive the next phase of growth.
As Assistant General Manager, you'll play a pivotal role in the day-to-day operation and commercial success of the club.
Working closely with the General Manager, you'll lead membership sales, support retention initiatives, oversee operational standards and help create an outstanding experience for every member.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys motivating others and is passionate about delivering results through both people and performance.
You'll be equally comfortable leading from the front on the gym floor, managing membership enquiries, supporting team development and ensuring the club operates to the highest standards.
Responsibilities
- Drive membership sales through tours, consultations, calls and follow-up activity.
- Manage daily lead flow and sales pipeline activity through Club Wise.
- Support the delivery of club revenue, membership growth and retention targets.
- Proactively manage arrears, renewals and cancellations to protect recurring revenue.
- Assist with the day-to-day operation of the club, ensuring exceptional standards of cleanliness, presentation and member experience.
- Lead by example and support, coach and motivate team members to achieve their objectives.
- Deliver first-week and first-month member engagement activity to improve retention.
- Work closely with our marketing agency to maximise campaign performance and lead generation.
- Support local marketing initiatives, partnerships, events and community outreach activity.
- Monitor and report on key club KPIs including sales, retention, member engagement and operational performance.
- Act as Duty Manager and take responsibility for the club in the General Manager's absence.
Qualifications
- Previous experience within a health club, fitness, hospitality, leisure or customer-focused environment.
- Proven track record of achieving sales targets and driving commercial performance.
- Natural leader who enjoys developing and motivating others.
- Highly organised with strong attention to detail.
- Comfortable working with KPIs, targets and performance metrics.
- Excellent communication and relationship-building skills.
- Positive, energetic and professional approach.
- Passionate about delivering exceptional customer service and member experiences.
- Experience using Club Wise or similar CRM systems would be advantageous.
- You must be Level 3 Qualified.
Compensation and Benefits
- Starting salary of £29,000 plus uncapped commission (realistic OTE £38,000 - £40,000).
- Complimentary Anytime Fitness membership.
- Ongoing training and development opportunities.
- Supportive leadership team and a premium product you can be proud to represent.
- Clear progression opportunities as we expand to additional locations.
- Next Steps
If you're an ambitious fitness professional looking to take the next step in your management career and play a key role in the growth of a premium health club, we'd love to hear from you.
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