Account Manager - Healthcare

At Any Time After 9 (AA9), we are a specialist partner within the pharmaceutical and healthcare sector, working behind the scenes to support other healthcare agencies across the UK in delivering exceptional creative and digital solutions for their clients. What makes us different is our collaborative, hands-on approach. We are a small, close-knit team that truly integrates with our clients, becoming a true extension of their business. At AA9, you will have the chance to work on a variety of exciting projects, build genuine relationships, and make a real impact.

We value creativity, initiative, and teamwork. We believe great ideas happen when talented people feel supported and trusted to do their best work.

Location & Our Working Style

Please note that this role is based in Manchester, and our hybrid working model requires a minimum of one day per week in the office. At AA9, you will be part of a small, close-knit team that sits within the wider STM Group, sharing resources and expertise across the business. This means you will enjoy the best of both worlds: the collaboration, agility, and creativity of a small team, combined with the support and stability of being part of a larger organisation.

The Role

The role of Account Manager will see you take a proactive approach to managing a diverse portfolio of client accounts. You will focus on building strong, long-term relationships through exceptional client satisfaction, clear communication, quality control, and profitability. As an Account Manager, you will ensure each client receives the highest level of individual attention and that all projects are delivered on time, on budget, and on brief. You will work closely with internal teams to drive performance, uphold standards, and continually look for ways to add value.

What You’ll Be Doing Day to Day

• Build strong, trusted relationships with clients, understanding their business needs and acting as a key point of contact.
• Manage projects from briefing through to delivery ensuring everything runs smoothly, on time, on budget, and on brief.
• Work closely with creative, digital, and production teams to coordinate resources, share information, and keep everyone aligned.
• Prepare and manage client briefs, schedules, and documentation with accuracy and attention to detail.
• Support and contribute to creative briefings, offering insight, clarity, and feedback throughout the process.
• Monitor project progress, costs, and profitability, helping ensure financial targets are met.
• Communicate clearly and proactively with both clients and internal teams, keeping everyone informed at every stage.
• Maintain excellent organisation and admin from filing and job tracking to invoicing and timesheets.
• Contribute ideas, support your teammates, and bring a positive, solution-focused attitude to everything you do.

You’re exactly who we’re looking for if you:

• Have previous experience in a similar role - this is not a graduate role (2 years +).
• Have Creative agency experience.
• Have Healthcare / Pharmaceutical agency experience.
• Are a strategic account manager and a critical thinker; this is not pure delivery or PM.
• Have experience working on creative briefs.
• Are confident and have previous client-facing experience.
• Are looking to learn and develop.
• Have some experience managing digital projects.

What we offer:

• 26 days holiday.
• Flexible working hours.
• Hybrid working.
• Regular lunch and learns.
• Healthcare cash plan.
• Pension benefits.
• Supportive team culture with space to grow and shape your role.