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For Companies At a Glance
- Tasks: Lead customer success initiatives and drive revenue growth for a fast-paced SaaS company.
- Company: Join AnyRoad, a dynamic startup backed by top investors like Andreessen Horowitz.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact in the experience economy with global brands.
- Qualifications: 8-12+ years in Customer Success or Account Management within B2B SaaS.
- Other info: Travel up to 30% for customer meetings and industry events.
The predicted salary is between 72000 - 108000 £ per year.
Location: Remote
Company: AnyRoad (San Francisco HQ with Office in Athens, Greece)
Travel: Up to 30%
Manages: 7 direct reports across Customer Growth functions
About AnyRoad (The Real Version)
AnyRoad is a fast-growing, VC-backed SaaS company building the leading platform for the experience economy - experiential marketing, brand homes, and loyalty-driven growth. Our customers include global brands across beverage alcohol, retail apparel, and consumer lifestyle, many of whom rely on AnyRoad to power their most important IRL experiences. We are not a slow-moving enterprise company. We are a scrappy, execution-driven startup where leaders roll up their sleeves, spend time with customers, and directly influence outcomes. This role is for someone who wants ownership, accountability, and real impact.
What you’ll own:
- Revenue & Growth Accountability
- Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
- Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
- Lead renewals, pricing discussions, and long-term account growth strategy
- Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues
- Hands-On Customer Leadership
- Act as executive sponsor for strategic accounts. Personally lead:
- On-site customer meetings
- Quarterly Business Reviews (QBRs) and roadmap discussions
- Expansion and renewal negotiations
- Build trusted relationships with senior leaders at global consumer brands
- Team Leadership
- Lead and coach 7 direct reports across:
- Implementation
- Customer Enablement
- Account Directors / Account Managers
- Set clear expectations around performance, ownership, and growth outcomes
- Develop future leaders while maintaining a high bar for execution
- Attendance or participation in industry events, conferences, and tradeshows as needed
- Cross-Functional & Executive Collaboration
- Work closely with AnyRoad’s executive team on strategic account expansion
- Partner with Product and Engineering to translate customer needs into roadmap
- Collaborate with leadership on forecasting and growth strategy
- Serve as a senior AnyRoad leader in Europe
- Help scale processes while maintaining flexibility and speed
- Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)
Who You Are:
Must-Haves
- 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
- Proven ownership of 120%+ NRR in a growth environment
- Experience leading multi-disciplinary teams
- Comfortable being customer-facing, commercial, and hands-on
- Strong executive presence with the ability to influence senior stakeholders
Strong Plus
- Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
- Experience in a venture-backed, fast-scaling SaaS company
- Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
- French language skills (helpful but not required)
Director of Customer Success employer: AnyRoad
Contact Detail:
AnyRoad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at AnyRoad or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching AnyRoad’s recent projects and customer success stories. Show us you’re genuinely interested and ready to contribute to our mission of driving growth and enhancing customer experiences.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Director of Customer Success. Highlight your achievements in driving revenue retention and leading teams, as we love seeing real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the AnyRoad team and making a difference.
We think you need these skills to ace Director of Customer Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Customer Success role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to drive revenue growth and customer retention.
Showcase Your Leadership Skills: We want to see how you've led teams and influenced outcomes in previous roles. Share specific examples of how you've coached team members or managed cross-functional collaborations to achieve success.
Be Customer-Centric: Since this role is all about hands-on customer leadership, emphasise your experience in building relationships with clients. Talk about how you've personally engaged with customers to drive growth and satisfaction.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at AnyRoad.
How to prepare for a job interview at AnyRoad
✨Know Your Numbers
As a Director of Customer Success, you'll need to demonstrate your understanding of key metrics like Net Revenue Retention (NRR). Be prepared to discuss how you've achieved or exceeded 120% NRR in previous roles. Bring specific examples and data to back up your claims.
✨Showcase Your Leadership Style
You'll be managing a team of seven, so it's crucial to convey your leadership approach. Think about how you set expectations, coach your team, and develop future leaders. Share stories that highlight your hands-on leadership style and how you've influenced team performance.
✨Build Relationships with Real Examples
Since this role involves acting as an executive sponsor for strategic accounts, prepare to discuss how you've built trusted relationships with senior leaders in the past. Use specific examples of successful negotiations or partnerships that showcase your ability to influence and drive growth.
✨Be Ready for Customer Conversations
This position is customer-facing, so expect questions about your experience in on-site meetings and Quarterly Business Reviews (QBRs). Prepare to talk about how you've led these discussions, addressed customer needs, and translated those into actionable strategies for growth.
