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For Companies At a Glance
- Tasks: Drive customer growth and revenue retention while leading a dynamic team.
- Company: Join AnyRoad, a fast-growing SaaS company backed by top investors.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact in the experience economy with global brands.
- Qualifications: 8-12+ years in Customer Success or Account Management in B2B SaaS.
- Other info: Opportunity to travel and engage with industry leaders across Europe.
The predicted salary is between 72000 - 108000 £ per year.
Location: Remote
Company: AnyRoad (San Francisco HQ with Office in Athens, Greece)
Travel: Up to 30%
Manages: 7 direct reports across Customer Growth functions
About AnyRoad (The Real Version)
AnyRoad is a fast-growing, VC-backed SaaS company building the leading platform for the experience economy - experiential marketing, brand homes, and loyalty-driven growth. Our customers include global brands across beverage alcohol, retail apparel, and consumer lifestyle, many of whom rely on AnyRoad to power their most important IRL experiences. We are not a slow-moving enterprise company. We are a scrappy, execution-driven startup where leaders roll up their sleeves, spend time with customers, and directly influence outcomes. This role is for someone who wants ownership, accountability, and real impact.
What you’ll own:
- Revenue & Growth Accountability
- Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
- Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
- Lead renewals, pricing discussions, and long-term account growth strategy
- Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues
- Hands-On Customer Leadership
- Act as executive sponsor for strategic accounts. Personally lead:
- On-site customer meetings
- Quarterly Business Reviews (QBRs) and roadmap discussions
- Expansion and renewal negotiations
- Build trusted relationships with senior leaders at global consumer brands
- Team Leadership
- Lead and coach 7 direct reports across:
- Implementation
- Customer Enablement
- Account Directors / Account Managers
- Set clear expectations around performance, ownership, and growth outcomes
- Develop future leaders while maintaining a high bar for execution
- Attendance or participation in industry events, conferences, and tradeshows as needed
- Cross-Functional & Executive Collaboration
- Work closely with AnyRoad’s executive team on strategic account expansion
- Partner with Product and Engineering to translate customer needs into roadmap
- Collaborate with leadership on forecasting and growth strategy
- Serve as a senior AnyRoad leader in Europe
- Help scale processes while maintaining flexibility and speed
- Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)
Who You Are:
Must-Haves
- 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
- Proven ownership of 120%+ NRR in a growth environment
- Experience leading multi-disciplinary teams
- Comfortable being customer-facing, commercial, and hands-on
- Strong executive presence with the ability to influence senior stakeholders
Strong Plus
- Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
- Experience in a venture-backed, fast-scaling SaaS company
- Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
- French language skills (helpful but not required)
Director, Customer Growth employer: AnyRoad
Contact Detail:
AnyRoad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Growth
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at AnyRoad or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching AnyRoad’s recent projects and customer success stories. Show us you’re genuinely interested and ready to contribute to our growth journey!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with driving revenue and customer growth. We want to hear how you can make an impact right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AnyRoad team.
We think you need these skills to ace Director, Customer Growth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Customer Growth role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your ability to drive revenue and growth.
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to emphasise your leadership experience. Share examples of how you've coached teams to success and fostered a high-performance culture.
Demonstrate Customer-Centricity: We want to see your passion for customer success! Include specific instances where you’ve built strong relationships with clients or led successful account strategies that resulted in significant growth.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at AnyRoad
✨Know Your Numbers
For a role like Director of Customer Growth, it's crucial to come prepared with specific metrics that showcase your past successes. Be ready to discuss how you've achieved or exceeded 120% Net Revenue Retention in previous roles, and have examples of growth strategies you've implemented.
✨Showcase Your Leadership Style
Since you'll be managing a team of seven, it's important to articulate your leadership approach. Prepare anecdotes that highlight how you've coached teams, set performance expectations, and developed future leaders. This will demonstrate your capability to lead and inspire.
✨Understand the Customer Experience
As this role involves hands-on customer leadership, make sure you can discuss how you've built trusted relationships with senior leaders at global brands. Bring examples of successful on-site meetings or Quarterly Business Reviews that led to significant account growth.
✨Be Ready for Cross-Functional Collaboration
This position requires working closely with various teams, including Product and Engineering. Prepare to discuss how you've successfully collaborated across departments to translate customer needs into actionable strategies. Highlight any experience you have in fast-paced environments to show you're adaptable.
