At a Glance
- Tasks: Drive customer success and growth for enterprise clients using cutting-edge AI technology.
- Company: Join Parloa, a leader in transforming customer experience with agentic AI.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Be part of a dynamic team driving innovation in customer experience.
- Why this job: Shape the future of customer interactions and make a real impact on global enterprises.
- Qualifications: 4+ years in Customer Success or Account Management with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership:
- Customer Success & Value Realization: Own the end‑to‑end customer journey post‑sale, ensuring successful adoption, measurable outcomes, and long‑term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI‑driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- Implementation Oversight: Lead and coordinate cross‑functional teams to ensure smooth, on‑time implementations and successful go‑lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.
Who you are:
- 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills, with a focus on execution and outcomes
- Excellent communication and presentation skills, with the ability to engage both technical and non‑technical audiences
- Technical curiosity and interest in AI, automation, and customer experience
- Native or bilingual in English
We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Senior Enterprise Engagement Manager - UK employer: Anyline
Parloa is an exceptional employer that champions innovation and meaningful customer interactions, making it a prime choice for professionals seeking to make a significant impact in the AI and customer experience landscape. With a strong focus on employee growth, Parloa offers a collaborative work culture that encourages continuous learning and development, alongside competitive benefits that support work-life balance. Located in the UK, employees have the unique opportunity to engage with leading global enterprises, driving transformative change while being part of a forward-thinking team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise Engagement Manager - UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to customer experience and AI. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success and value in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Enterprise Engagement Manager - UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Enterprise Engagement Manager. Highlight your experience in customer success and any relevant projects that showcase your ability to drive strategic value and support digital transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and customer experience. Share specific examples of how you've helped clients achieve measurable outcomes in previous roles.
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical audiences, make sure your application reflects your excellent communication skills. Use clear, concise language and avoid jargon where possible.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anyline
✨Know Your Stuff
Make sure you understand Parloa's mission and how they leverage AI in customer experience. Familiarise yourself with their key clients and the impact they've made. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Success Stories
Prepare specific examples from your past roles that highlight your ability to drive customer success and value realisation. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on measurable outcomes.
✨Engage with Questions
Come prepared with insightful questions about Parloa’s approach to customer engagement and AI transformation. This not only demonstrates your curiosity but also helps you assess if the company aligns with your career aspirations.
✨Communicate Clearly
Practice articulating complex ideas simply, especially when discussing technical topics. Remember, you'll need to engage both technical and non-technical stakeholders, so clarity is key. Tailor your communication style to suit your audience.
