At a Glance
- Tasks: Drive customer success and growth for enterprise clients using cutting-edge AI technology.
- Company: Join Parloa, a leader in transforming customer experience with agentic AI.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic role with a focus on innovation and collaboration in a fast-paced environment.
- Why this job: Shape the future of customer interactions and make a real impact on global enterprises.
- Qualifications: 4+ years in Customer Success or Account Management with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership:
- Customer Success & Value Realization: Own the end‑to‑end customer journey post‑sale, ensuring successful adoption, measurable outcomes, and long‑term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI‑driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- Implementation Oversight: Lead and coordinate cross‑functional teams to ensure smooth, on‑time implementations and successful go‑lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.
Who you are:
- 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills, with a focus on execution and outcomes
- Excellent communication and presentation skills, with the ability to engage both technical and non‑technical audiences
- Technical curiosity and interest in AI, automation, and customer experience
- Native or bilingual in English
We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Senior Enterprise Engagement Manager - UK in London employer: Anyline
Parloa is an exceptional employer that champions innovation and collaboration, making it a prime choice for professionals seeking to make a significant impact in the realm of customer experience. With a strong focus on employee growth, Parloa offers extensive training and development opportunities, fostering a culture of continuous learning and support. Located in the UK, employees benefit from a vibrant work environment that encourages creativity and teamwork, all while being part of a forward-thinking company at the forefront of AI-driven transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enterprise Engagement Manager - UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Enterprise Engagement Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to be able to speak their language and show how your experience aligns with their mission of transforming customer experiences with AI.
✨Tip Number 3
Practice your storytelling skills! We recommend crafting compelling narratives around your past successes in customer engagement and transformation. This will help you communicate your value effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Enterprise Engagement Manager - UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Enterprise Engagement Manager. Highlight your experience in customer success and any relevant projects that showcase your ability to drive strategic value and support digital transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and customer experience. Share specific examples of how you've helped clients achieve measurable outcomes and growth in previous roles.
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical audiences, make sure your application reflects your excellent communication skills. Use clear, concise language and avoid jargon where possible to demonstrate your ability to translate complex ideas into simple terms.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Anyline
✨Know Your Stuff
Before the interview, dive deep into Parloa’s mission and their impact on customer experience. Familiarise yourself with their AI-driven solutions and how they’ve transformed customer interactions for big names like Booking.com and SAP. This knowledge will help you demonstrate your genuine interest and understanding of the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences that highlight your ability to drive customer success and value realisation. Think about times when you’ve turned challenges into growth opportunities or successfully managed complex projects. These stories will illustrate your fit for the Senior Enterprise Engagement Manager role.
✨Engage with Questions
Interviews are a two-way street! Prepare insightful questions that show your curiosity about Parloa’s strategies and future plans. Ask about their approach to stakeholder management or how they measure success in customer engagement. This not only shows your interest but also helps you gauge if the company aligns with your values.
✨Communicate Clearly
Since the role involves engaging both technical and non-technical audiences, practice articulating complex ideas in simple terms. During the interview, focus on clear and concise communication, especially when discussing your past experiences and how they relate to the job. This will showcase your excellent communication skills, which are crucial for the position.
