Join our technical support team and help deliver exceptional IT services to our clients.
Full Job Description
Senior IT Support Specialist
Location: Suffolk, UK
Employment Type: Full-time
Experience Level: 3-5 years
Department: Technical Support
About the Role:
Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance.
As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert-level support to clients and mentoring junior team members. This is an excellent opportunity for an experienced IT professional looking to make a significant impact in a growing MSP environment.
Key Responsibilities
- Provide advanced technical support for complex hardware and software issues
- Manage and maintain client relationships, acting as a trusted technical advisor
- Troubleshoot networking issues and implement security protocols
- Ensure optimal system performance and proactive monitoring
- Document technical solutions and create knowledge base articles
- Mentor and support junior technical staff
- Participate in on-call rotation for critical support
- Collaborate with project teams on infrastructure implementations
What Success Looks Like
- High client satisfaction scores and positive feedback
- Efficient resolution of technical issues with minimal downtime
- Proactive identification and prevention of potential problems
- Effective knowledge transfer to team members
- Continuous improvement of support processes and procedures
Career Development
We invest in our people. You’ll have access to training, certifications, and clear career progression opportunities within our growing organization.
Key Requirements
- 3+ years experience in IT support or similar role
- Strong knowledge of Windows and Mac environments
- Experience with networking and security protocols
- Excellent problem-solving and analytical skills
- Strong communication skills with both technical and non-technical users
- Ability to work independently and as part of a team
- Customer service focused with a professional demeanor
- Valid UK driving license (desirable for occasional client site visits)
Why You'll Love It
- 25 days holiday + bank holidays
- Company pension scheme
- Life insurance
- Flexible working arrangements
- Career progression opportunities
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