At a Glance
- Tasks: Lead a luxury retail team, drive sales, and deliver exceptional customer experiences.
- Company: Join Anya Hindmarch, a global brand known for luxury and sustainability.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Dynamic flagship store with opportunities for growth and collaboration.
- Why this job: Be part of a creative team making a real impact in luxury retail.
- Qualifications: Experience in luxury retail leadership and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
THE BRAND
Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. The brand is committed to creating responsibly and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability.
OVERVIEW
We are delighted to be recruiting for an Assistant Manager to support our flagship Sloane Street store the centre of the Anya Hindmarch retail experience. As Assistant Manager, you will work closely with the General Retail Manager to drive commercial performance, deliver exceptional customer service, uphold impeccable brand standards and inspire the team to create a warm, memorable experience for every guest. You will play a hands-on leadership role on the shop floor, coaching selling behaviours, supporting daily operations, and contributing to a positive, high-performance culture.
KEY RESPONSIBILITIES
- Sales & Commercial Performance
- Support the General Retail Manager in delivering monthly sales targets and key KPIs.
- Analyse daily and weekly performance to identify opportunities and support action plans.
- Drive commercial results through strong product knowledge, conversion focus, and proactive selling.
- Contribute insights for trade meetings and support weekly performance reviews.
- Customer Experience Excellence
- Champion exceptional, personalised service in line with the Anya Hindmarch selling ceremony.
- Ensure a consistent, luxury customer journey across all touchpoints.
- Support coaching on high-quality customer engagement, data capture, follow-up and clienteling.
- Assist with complex customer queries and escalations where needed.
- Support the promotion of the Village Hall Pop ups & Anya Café to enhance the overall guest experience.
- Participate in hosting brand tours, VIP visits and partner introductions.
- Team Leadership & Development
- Inspire, coach and motivate the Sloane Street team to deliver exceptional performance.
- Support the onboarding and training of new team members.
- Deliver daily floor coaching to reinforce service behaviours and product knowledge.
- Celebrate team achievements and identify areas for development.
- Support monthly one-to-ones and performance-related discussions with the General Retail Manager.
- Role-model grooming, professionalism, communication and brand behaviours.
- Operational Excellence
- Ensure daily store operations run smoothly, efficiently and in line with company standards.
- Support opening/closing routines and end-of-day procedures, including cash handling accuracy.
- Maintain excellent stockroom organisation and ensure product availability.
- Assist with stock counts, ticketing accuracy and stock integrity.
- Support team compliance with health & safety, operational policies and loss prevention.
- Help ensure absence reporting, return-to-work forms and operational documentation are accurate.
- Assist with till training, ShipStation tasks and operational rollouts when required.
- Visual Merchandising & Brand Standards
- Maintain an impeccable level of product presentation and store environment.
- Support VM execution and ensure guidelines are followed consistently.
- Ensure high housekeeping standards across both front and back of house.
- Uphold brand policies including mobile phone rules, professional etiquette, and customer-interaction standards.
- Contribute to maintaining the visual appeal of the Sloane Street exterior and the wider Anya Village.
- Cross-Store Support
- Provide support to other Mainline stores Collection, Labelled, Anya Life and Village Hall where required.
- Assist with consistency of service, standards, training and operational rhythm across the estate.
- Build collaborative relationships with other store teams, Bespoke, Café, Operations and Logistics.
WHAT YOU NEED TO SUCCEED
- Experience in a luxury or premium retail leadership role (Supervisor/Assistant Manager level).
- A strong customer-service mindset with the ability to deliver high-touch experiences.
- Commercially aware, KPI-confident and results-driven.
- A warm, engaging communicator with excellent interpersonal skills.
- Highly organised, detail-oriented and comfortable in a fast-paced flagship environment.
- Positive, solutions-focused and calm under pressure.
- A collaborative team player with energy, credibility and a natural sense of humour.
Equal Opportunities
Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Assistant Manager in London employer: Anya Hindmarch
Anya Hindmarch is an exceptional employer, offering a vibrant work culture that prioritises creativity and sustainability at its flagship Sloane Street location. Employees benefit from a supportive environment that fosters personal growth and development, alongside the opportunity to engage with innovative retail concepts and luxury customer experiences. With a commitment to excellence and a focus on team collaboration, Anya Hindmarch provides a rewarding career path for passionate retail leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Anya Hindmarch, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Anya Hindmarch!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Anya Hindmarch, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Anya Hindmarch and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Anya Hindmarch that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Anya Hindmarch
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
