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For Companies At a Glance
- Tasks: Deliver world-class customer service and build lasting relationships with clients.
- Company: Join Anya Hindmarch, a luxury brand known for creativity and sustainability.
- Benefits: Full-time role with a dynamic team and opportunities for growth.
- Other info: Work in a vibrant head office environment with a focus on innovation.
- Why this job: Be part of a brand that values creativity and personalisation in customer experiences.
- Qualifications: Exceptional people skills and previous customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
CUSTOMER SERVICES SPECIALIST
BASIC INFORMATION
Department Ecommerce
Reporting to Customer Service Manager
Location Head Office
Hours Full time
ROLE OVERVIEW
Anya Hindmarch is known for luxury, organisation-obsessed accessories, ground-breaking work in sustainability and playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does and our Customer Service team plays an integral part in this. The Customer Service Specialist will be passionate about delivering a personalised world-class service through expert product knowledge and a genuine desire to cultivate lasting customer relationships.
The role is based in our head office in Battersea, Monday – Fridays.
KEY DUTIES AND RESPONSIBILITIES
- To positively represent the Anya Hindmarch brand in all instances.
- Supporting customers with a concierge service via multiple channels, including email, telephone, live chat and social media. Assisting with pre and post purchase needs, such as providing product knowledge, deliveries returns, and repairs.
- Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- Excite and encourage customers to fall in love with our distinctly British products and personality while cultivating relationships that enhance brand loyalty.
- Completing a range of administrative and back-office tasks to ensure a smooth customer journey. Including, but not limited to, returns, replacements, cancellations.
- Assisting with online bookings and events taking place at our ever-changing concept store.
- Processing and overseeing Bespoke orders throughout the production process, informing and delighting customers throughout their personalisation journey.
- Play a key role in achieving SLAs in line with company policies and departmental ways of working.
- Act as first point of contact for customer complaints, ensuring these are passed to the Senior Customer Services Manager where appropriate and in a timely manner.
- Use initiative to suggest better ways of working including process improvements.
- Working closely with the Digital team on key projects and tasks.
- Sharing customer feedback with the wider business, specifically relating to product, transactional communications and web content.
- Support the implementation of new technologies and the streamlining of processes to gain efficiencies.
- Able to excel in Key Performance Indicators including quality assurance, data accuracy and customer satisfaction.
- Carry out tasks as directed by the Senior Customer Services Manager within agreed timescales and quality.
- Provide general support including additional duties as and when necessary.
KEY SKILLS
- Exceptional people skills and confidence when dealing with customers.
- Highly proficient in spoken and written English.
- Previous experience in customer service roles preferred.
- A high level of numeracy and the ability to produce and maintain accurate records.
- Organised, able to multitask, prioritise and problem solve.
- Understanding of the importance of promoting and reflecting the image of a luxury brand.
- Empathetic listening skills.
- Self-motivated with a positive ‘can do’ attitude.
- Ability to learn new systems quickly.
- Experience with the following systems preferred: SAP, Zendesk.
EQUAL OPPORTUNITIES
Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Thank you for your interest in Anya Hindmarch. Unfortunately, due to the volume of interest in the role we cannot get back to every applicant, however we will be in touch by email if your application is selected beyond initial screening.
Thank you and best wishes,
The People Team
Customer Service Specialist employer: Anya Hindmarch
Contact Detail:
Anya Hindmarch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the brand inside out! Research Anya Hindmarch's products, values, and customer service approach. This will help you connect with the team and show your genuine passion during interviews.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions about handling customer complaints.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which could give your application a nice boost.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Anya Hindmarch family!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating lasting relationships with customers and are excited about the Anya Hindmarch brand.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service roles. We love seeing how your past experiences can contribute to our team, so don’t be shy about showcasing your skills and achievements!
Be Personable: Remember, we’re looking for someone who can connect with customers on a personal level. Use a friendly tone in your application and share examples of how you've gone above and beyond to help customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Anya Hindmarch!
How to prepare for a job interview at Anya Hindmarch
✨Know the Brand Inside Out
Before your interview, dive deep into Anya Hindmarch's brand values, products, and recent initiatives. Understanding their commitment to luxury and sustainability will help you align your answers with their ethos and show genuine interest.
✨Showcase Your People Skills
As a Customer Service Specialist, your ability to connect with customers is key. Prepare examples of how you've successfully handled customer interactions in the past, focusing on empathy and problem-solving. This will demonstrate your fit for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer service skills. Practice responding to common customer queries or complaints, showcasing your ability to think on your feet and provide personalised solutions.
✨Highlight Your Organisational Skills
The role requires multitasking and managing various customer needs. Be prepared to discuss how you prioritise tasks and maintain accuracy in your work. Sharing specific examples will illustrate your organisational prowess and attention to detail.