Bespoke Sales Consultant

SALES CONSULTANT

ANYA HINDMARCH BESPOKE, LONDON SW3

ROLE OVERVIEW:

We are currently looking for a Sales Consultant to join our friendly Bespoke team. Customer service is at the heart of everything we do so you must be passionate about delivering an exceptional customer experience. The role requires excellent attention to detail along with strong administrative and organisational skills.

The Anya Hindmarch Village is an exciting and innovative retail concept on Pont Street in London. It has six neighbouring shops – Anya Life, The Anya Cafe, Collection, Labelled, The Village Hall which houses different concepts throughout the year and the unique and wonderful Bespoke Store.

In Anya’s words, Bespoke is about ‘having your name on something, rather than mine’. At the Bespoke store in the heart of the Village, customers can weave their stories into the unique precious pieces, by having drawings or messages in their own handwriting embossed by in-store craftsmen. From adding initials to a weekend bag to an embroidered monogram on a clutch, countless pieces can be personalised. This is rooted in an ongoing commitment to reconnect the craftsman and the customer, preserving memories to create heirlooms that will be passed through generations.

KEY DUTIES AND RESPONSIBILITIES:

• Engaging with customers to understand their needs and in turn to achieve sales targets
• Strong attention to detail and administrative skills
• Building positive and lasting relationships with luxury retail customers
• Providing excellent customer service in store and with customer follow up
• Achieving in-depth product and brand knowledge
• Maintaining the highest standards on the shop floor and back of house

ROLE REQUIREMENTS:

• A great communicator with a natural flair for building relationships
• Comfortable with IT systems and working in a fast paced environment
• Passionate about delivering exceptional customer service with a strong eye for detail and an understanding of the exceptional service our customers expect
• A team player who is always ready to go the extra mile
• Able to work flexibly 5 days out of 7 each week, including some weekends

EQUAL OPPORTUNITIES

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.