At a Glance
- Tasks: Deliver exceptional customer service and maximise sales for Anwyl Homes.
- Company: Join a leading home builder with a strong brand reputation.
- Benefits: Enjoy competitive salary, employee perks, and gym discounts.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be an ambassador for a brand that values customer satisfaction and innovation.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Homes Advisor will deliver exceptional customer service whilst acting as an ambassador of the Anwyl brand to prospective and existing customers. The role is responsible for responding to all leads, assisting in achieving exchange and legal completion, and ensuring the highest levels of customer satisfaction.
Key Responsibilities
- Maximise sales revenue and profitability by achieving agreed sales targets and seeking opportunities to sell extras/upgrades.
- Ensure that all available digital marketing tools and social platforms are up to date, with any faults reported and fixed promptly.
- Maintain the show home and marketing suite presentation and cleanliness to a high standard, resolving remedial matters as soon as possible.
- Inspect ‘Ready for You’ properties at least twice per week to maintain high standards of cleanliness and presentation internally and externally.
- Adhere to corporate dress code with correct sales uniform, name badge, indoor/outdoor footwear and PPE.
Sales Performance
- Respond to all leads and enquiries within specified timescales and update the Housebuild lead management system accordingly.
- Collect, record and utilise accurate data on prospective customers, ensuring information is accurate by close of business each Friday.
- Follow up leads to schedule appointments for customers to view show homes and/or ‘Ready for You’ properties.
- Qualify prospective customers, tailoring demonstrations to their needs to secure commitment.
- Demonstrate show homes and individual plots, discussing benefits of buying an Anwyl Home.
- Promote the Move Simple scheme and maintain relationships with business partners.
- Ensure prospects are referred to nominated Independent Financial Advisors and solicitors.
- Ensure purchase information and discussions comply with the New Homes Quality Code.
Customer Service
- Throughout the Anwyl Homes customer journey, ensure customers feel valued and important while managing expectations to achieve positive Trust Pilot reviews.
- Action key touch points promptly, including Meet the Builder, Home Demonstration and Key Release appointments.
Market Knowledge and Awareness
- Contribute to the marketing of the site and suggest new ideas to generate interest; provide photo/video material for digital promotion.
- Conduct monthly competitor reports on local new build, second hand and rental markets, specifying features and benefits Anwyl Homes offers by comparison.
- Attend all promotional events associated with own development.
- Identify appropriate opportunities for signage.
- Check all platforms weekly to ensure development information is correct and notify management of any necessary changes.
Team Work
- Understand the build process, keep up to date with developments on site and pass relevant information to the sales manager promptly.
- Develop a good working relationship with the Site Manager, update customers weekly on build progress, managing expectations.
- Hold a weekly sales/site meeting with the Site Manager to discuss plot and sales progress, presentation, customer choices and extras.
- Communicate effectively via Housebuild and email to brief colleagues covering the development.
- Comply with all relevant company policies, procedures and processes, including IT and sales initiatives.
- Comply with Homes Advisor responsibilities as defined in the Group’s Health & Safety & Environment Policy, paying attention to safety of the public.
- Contribute to improving the business and enhancing the reputation by bringing new ideas and implementing change when requested.
Benefits
- Employee Assistance Programme (EAP)
- Eyecare vouchers for Specsavers
- Perkbox
- Length of Service
- Death in Service
- Gym discount
Anwyl Group is an Equal Opportunities Employer.
Homes Advisor in Shrewsbury employer: Anwyl Group
Anwyl Group is an exceptional employer located in Shrewsbury, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Homes Advisor, you will benefit from competitive salary packages, an Employee Assistance Programme, and opportunities for personal development, all while being part of a supportive team dedicated to delivering outstanding customer service. Join us to make a meaningful impact in the housing sector and enjoy unique perks like gym discounts and eyecare vouchers.
StudySmarter Expert Advice🤫
We think this is how you could land Homes Advisor in Shrewsbury
✨Tip Number 1
Get to know the company inside out! Research Anwyl Homes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your customer service skills and sales experience. Think about how you can demonstrate your ability to connect with customers and meet their needs.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re serious about joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the Anwyl family right from the start.
We think you need these skills to ace Homes Advisor in Shrewsbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Homes Advisor role shine through. We want to see how much you care about delivering exceptional customer service and being an ambassador for the Anwyl brand.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the key responsibilities of the role, so don’t hold back on showcasing your sales and customer service achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anwyl Group
✨Know the Anwyl Brand Inside Out
Before your interview, make sure you research Anwyl Homes thoroughly. Understand their values, mission, and what sets them apart in the housing market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Homes Advisor, you'll be dealing with customers regularly. Think of examples from your past experiences where you've provided exceptional customer service or resolved issues. Be ready to discuss these scenarios during the interview to demonstrate your skills.
✨Show Off Your Sales Savvy
Since the role involves maximising sales revenue, brush up on your sales techniques. Be prepared to discuss how you would approach selling extras or upgrades, and think about how you can tailor your pitch to meet customer needs.
✨Dress to Impress
First impressions matter! Make sure you adhere to a professional dress code that aligns with the corporate image of Anwyl Homes. Dressing appropriately shows that you understand the importance of representing the brand well.
