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- Tasks: Support the airline metadata team, ensuring quality and timely delivery of content updates.
- Company: Join Anuvu, a leader in high-speed connectivity and entertainment solutions.
- Benefits: Enjoy competitive pay, flexible scheduling, and enhanced paid time off.
- Why this job: Be the go-to expert in a dynamic environment and make a real impact.
- Qualifications: 1-3 years of data-entry experience; inflight industry experience is a plus.
- Other info: Collaborative culture with opportunities for growth and innovation.
The predicted salary is between 30000 - 42000 £ per year.
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About Anuvu
For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Cathay Pacific, Singapore Airlines, Air Canada and Turkish Airlines have trusted us to provide solutions from high-speed broadband internet to movies, television and games.
Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients\\\’ passengers and guests.
Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
Role Summary
The Metadata Specialist provides a vital role in supporting Anuvu’s airline metadata team across our customer accounts. As the airline metadata expert, you will document processes, track progress against key milestones, manage high-priority metadata, and ensure both quality and on-time delivery to clients.
This role involves regular meetings—primarily with the metadata team, but also with the broader account team—to provide status updates, identify and address blockers, and ensure compliance with process improvements as required. You will take ownership of quality control documentation, ensuring all necessary tasks are signed off during each client media cycle. Additionally, you will be responsible for issue resolution and prevention, ensuring all corrections are implemented and root cause analysis is conducted. Building strong relationships, you will foster collaboration and trust with both the airline team and external stakeholders/partners.
Location: UK
Remote Options: Remote
What You’ll Be Doing
- Act as the subject matter expert for airline metadata across all OEM systems, offering support to the metadata team and Service Manager
- Facilitate regular meetings and check-ins with the Metadata Team
- Create and maintain process documentation, capturing airline-specific system nuances, client preferences, and any other relevant information
- Develop, refine, and manage QC checklists to ensure metadata accuracy and compliance before final sign-off
- Continuous process improvement – suggesting and implementing new processes to avoid errors or streamline metadata production
- Ownership of key NLC / high priority metadata updates (e.g. Safety Videos / PRAMs / key advertisements or airline marketing videos)
- Ensure timely execution of content updates throughout the cycle
- Investigate and resolve issues identified in OEM rack test reports, collaborating closely with OEM partners and internal stakeholders
- Monitor key cycle milestones and maintain calendar of deadlines, proactively follow up with internal stakeholders, provide updates during SteerCo meetings, and flag any issues or delays to the schedule
- Assist with the information flow into the metadata team to all relevant departments
- Assist the Service Manager with file tracking and issue reporting, ensuring the timely resolution of missing or failed files and implementing any necessary metadata updates
- Maintain error log – ensuring all corrections are actioned and any issues are resolved as soon as possible
- Conduct root cause analysis (RCA) and draft incident reports for onboard metadata errors
- Training and developing the skills of the team
Expectations
- Support the metadata team and Service Manager with day-to-day operational tasks, high-level QC, issue resolution and implementing new processes
- Become the go-to expert for assigned airlines and OEM systems, with in-depth knowledge of client-specific nuances and system capabilities.
- Support the operations team with onboarding of new clients / systems
- Provide team support and advocacy, proactively flagging risks to sign-off and quality when dependencies are delayed
- Develop and maintain excellent working relationships with all OEMs, as well as internal stakeholders
- Ensure on-time and quality deliverables to clients
- Maintain KPI metrics showing team performance and identify key issues on a monthly basis
- Train the team on systems and processes to meet client requirements
What We’re Looking For
- 1 -3 years data-entry/CMS experience, or similar applicable data experience preferred
- Inflight industry experience is an added advantage but not essential
- Extreme versatility, adaptability and ability to function in high-paced environments
- Ability to work with other global regions / cultures within different timezones
- Ability to take Initiative and contribute to a long-term vision
This Might Be the Right Place if You…
- Are a team fit; can help advance our global, inclusive culture
- Are self-starter who likes to roll up your sleeves and take initiative with minimal direction
- Can think about tomorrow, while getting your work done today
- Are a collaborative team player; primary audience will be internal teams
- Are curious and open to learning and finding new solutions
- Are able to provide and accept feedback in a constructive manner
- Are organized, have strong communication skills, and will do whatever it takes to get things done
The Benefits Of Working Here
A career with Anuvu is a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including enhanced paid time off, medicash, life insurance, maternity and paternity leave, pension, flexible scheduling, employee assistance, and more!
Let Innovation Move You.
Remote
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries
- Telecommunications
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Metadata Specialist employer: Anuvu
Contact Detail:
Anuvu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metadata Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Anuvu on LinkedIn. Ask them about their experiences and any tips they might have for landing the Metadata Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research common questions for metadata roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your problem-solving skills and adaptability.
✨Tip Number 3
Show off your passion for the inflight industry! During interviews, share your thoughts on how technology can enhance passenger experiences. This will demonstrate your enthusiasm for the role and align with Anuvu's mission of providing top-notch connectivity solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your fit for the team. It’s a small gesture that can make a big difference!
We think you need these skills to ace Metadata Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Metadata Specialist role. Highlight your relevant experience, especially in data entry or CMS, and show how it aligns with what we’re looking for at Anuvu.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage metadata, resolve issues, and work collaboratively with teams. We love seeing how you’ve made an impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for the role shines through. We appreciate straightforward communication, so let’s keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anuvu
✨Know Your Metadata Inside Out
As a Metadata Specialist, it's crucial to understand the ins and outs of airline metadata. Brush up on the specific systems and processes used in the industry. Familiarise yourself with common challenges and solutions, so you can confidently discuss how you would handle them during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've resolved issues in previous roles. Think about times when you conducted root cause analysis or improved processes. This will demonstrate your ability to tackle challenges head-on, which is key for this role.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, highlight your experience in collaborative environments. Share stories that showcase your ability to build relationships and communicate effectively with both internal stakeholders and external partners.
✨Prepare Questions About Process Improvement
Anuvu values continuous improvement, so come prepared with questions about their current processes. Ask how they identify areas for improvement and what tools they use. This shows your proactive mindset and genuine interest in contributing to their success.