At a Glance
- Tasks: Assist in managing theatre bookings, events, and visitor services at Antrim Castle Gardens.
- Company: Join Antrim and Newtownabbey Borough Council, a vibrant community-focused organisation.
- Benefits: Enjoy a competitive salary, pension contributions, and a flexible working allowance.
- Other info: Temporary position with potential for future opportunities; apply by 10 June 2026.
- Why this job: Be part of the arts and culture scene while gaining valuable experience in event management.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 29540 - 32061 £ per year.
Scale 5, SCP 14-19 (£29,540 - £32,061) pro rata +10% Flexibility Allowance when working a qualifying working pattern. Attractive employer pension contribution. 1 x Temporary for 6 months (pending review), 33.75 hours per week. Location: Antrim Castle Gardens and Gateway but may be required to work at any Council site.
MAIN PURPOSE OF JOB
Contribute to the performance of the Arts, Culture, Tourism and Events Section to ensure key performance indicators for the section are achieved. Responsible for the management and co-ordination of visitor support services for the Arts, Culture, Tourism and Events Service ensuring specific requirements of customers are facilitated to achieve optimum use. Delivery of a reception and retail service at Antrim Castle Gardens and Visitor Information Centre duties to a high standard of performance, quality and client requirements. Delivery of ticketing and box office services for the Arts, Culture, Tourism and Events Section. Maintain customer records and the Council's CRM system; demonstrate best practice in the operation of this system; regularly analyse customer data and respond to management requests for reports and insights quickly and efficiently.
General applicant information:
Please note that the panel will use ONLY the information provided on the application form for shortlisting. Therefore, you MUST demonstrate how you meet the essential criteria as set out in the specification for the post.
Recruitment Process:
The recruitment process will assess the suitability of the candidates against the requirements for the post including the 4 competencies identified in the Competence Framework for Antrim and Newtownabbey Borough Council. A reserve list will be created for this post for a 12 month period and if a part time or temporary vacancy becomes available within 12 months this will be offered to reserve candidates in order of merit. Please be advised, Antrim and Newtownabbey Borough Council operates a paper free recruitment and selection process. All communication relating to your application will be sent to the email address that you have provided during login.
CLOSING DATE FOR RECEIPT OF APPLICATIONS IS WEDNESDAY 10 JUNE 2026 AT 12 NOON. Applicants must be eligible to work in the UK. Antrim and Newtownabbey Borough Council is committed to appointing on merit, seeking candidates from a diverse range of backgrounds and taking full account of equal opportunities.
Theatre Bookings, Conferencing & Events Assistant in Antrim employer: Antrim and Newtownabbey Borough Council
Antrim and Newtownabbey Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, attractive pension contributions, and a commitment to diversity and equal opportunities, this role as a Theatre Bookings, Conferencing & Events Assistant provides a unique chance to contribute to the vibrant arts and culture scene in Antrim Castle Gardens while enjoying a flexible working environment.
Contact Details:
Antrim and Newtownabbey Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Theatre Bookings, Conferencing & Events Assistant in Antrim
✨Tip Number 1
Get to know the company! Research Antrim and Newtownabbey Borough Council, their events, and their culture. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Theatre Bookings, Conferencing & Events Assistant role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and event management. We want you to shine, so think about how your past experiences can demonstrate your skills in these areas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Don’t forget to highlight how you meet the essential criteria in your application!
We think you need these skills to ace Theatre Bookings, Conferencing & Events Assistant in Antrim
Some tips for your application 🫡
Show Us Your Passion:When you're filling out your application, let your enthusiasm for the arts and events shine through! We want to see how much you care about contributing to our vibrant community.
Tailor Your Responses:Make sure to align your skills and experiences with the essential criteria listed in the job description. This is your chance to show us why you're the perfect fit for the Theatre Bookings, Conferencing & Events Assistant role!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application via our careers page! It’s the best way to ensure we receive all your details correctly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Antrim and Newtownabbey Borough Council
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Theatre Bookings, Conferencing & Events Assistant. Familiarise yourself with the key performance indicators and customer service expectations outlined in the job description. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role involves managing visitor support services, be prepared to discuss your previous experience in customer service. Think of specific examples where you went above and beyond to meet customer needs, and how you handled any challenges that arose.
✨Familiarise Yourself with CRM Systems
The job requires maintaining customer records and using a CRM system effectively. Brush up on your knowledge of CRM software and be ready to explain how you've used similar systems in the past. If you have experience analysing customer data, share that too!
✨Prepare for Competency Questions
The recruitment process will assess your suitability against specific competencies. Review the Competence Framework provided and prepare examples from your past experiences that align with these competencies. Practising your responses will help you feel more confident during the interview.
