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- Tasks: Lead a small team and manage IT operations, resolving complex issues.
- Company: Join a dynamic company where your tech skills will shine.
- Benefits: Competitive salary up to £45,000 and a fast-paced work environment.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Experience in managing teams and strong technical skills in support roles required.
- Other info: Opportunity to work with tools like Microsoft, Azure, Salesforce, and DUO.
The predicted salary is between 40000 - 45000 £ per year.
Are you an experienced IT professional with a knack for solving complex issues and leading small teams? We’re looking for a proactive and hands-on Support Manager to join our client’s dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, looking for a new challenge our client is offering a salary up to £45,000. What Does the Role Entail? As the client’s Support Manager, you will be responsible for ensuring seamless IT operations across the organisation. This includes managing the ticketing system to prioritise, monitor, and resolve tickets effectively, all while adhering to SLA response times. You’ll oversee a team of three, providing guidance, support, and fostering collaboration, while stepping in to handle technical challenges across 1st, 2nd, and 3rd line support as needed. You will also take charge of maintaining servers, backups, and ensuring the infrastructure remains secure and reliable, working with tools such as Microsoft, Azure, Salesforce, and DUO. What Skills Will You Have? To excel in this role, you will have proven experience managing and supporting small teams, alongside strong technical expertise in 2nd and 3rd line support. You’ll be process-driven, with a demonstrated ability to manage ticketing systems and meet SLA response times. Familiarity with tools such as Microsoft, Azure, Salesforce, and DUO are essential, and prior experience in the telecom sector is highly desirable. Your hands-on approach and problem-solving mindset will be key to succeeding in this role. What’s on Offer? This is an exciting opportunity to join a company where your expertise and leadership will make a tangible impact. The client is offering a competitive salary of £40,000 to £45,000, dependent on experience, alongside the chance to work in a fast-paced, dynamic environment. How to Apply? Ready to drive your career forward? Apply today. Alternatively, any questions, please reach out to Alex at Antony James Recruitment
IT Support Manager employer: Antony James Recruitment Ltd
Contact Detail:
Antony James Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Make sure to highlight your experience in managing and supporting small teams during the interview. Share specific examples of how you've successfully led a team through technical challenges, as this will demonstrate your leadership skills.
✨Tip Number 2
Familiarize yourself with the tools mentioned in the job description, such as Microsoft, Azure, Salesforce, and DUO. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your approach to managing ticketing systems and meeting SLA response times. Having a clear strategy or process in mind will help you convey your process-driven mindset effectively.
✨Tip Number 4
If you have prior experience in the telecom sector, be sure to mention it. This could set you apart from other candidates and show that you understand the unique challenges of the industry.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support management, particularly focusing on your ability to lead small teams and solve complex issues. Use specific examples that demonstrate your hands-on approach and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your enthusiasm for the role. Mention your familiarity with tools like Microsoft, Azure, Salesforce, and DUO, and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Experience: When detailing your work history, emphasize your experience with ticketing systems and your success in meeting SLA response times. If you have prior experience in the telecom sector, make sure to include that as well.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Ensure there are no spelling or grammatical errors, and that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Antony James Recruitment Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 2nd and 3rd line support. Highlight specific examples where you've successfully resolved complex technical issues, especially using tools like Microsoft, Azure, Salesforce, and DUO.
✨Demonstrate Leadership Skills
Since you'll be overseeing a small team, share your experiences in managing and supporting teams. Discuss how you foster collaboration and provide guidance, and be ready to give examples of how you've handled team challenges.
✨Understand the Importance of SLAs
Familiarize yourself with Service Level Agreements (SLAs) and be ready to explain how you've managed ticketing systems to meet response times. Provide examples of how you've prioritized and monitored tickets effectively in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to step in to handle technical challenges and be ready to explain your thought process and the outcomes.
