At a Glance
- Tasks: Lead daily store operations and deliver exceptional customer experiences.
- Company: Join Antler, a modern brand blending British heritage with innovation.
- Benefits: Enjoy 20 days annual leave, generous discounts, and a creative culture.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be part of our flagship store opening and shape customer experiences.
- Qualifications: Retail or customer service experience and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity
It’s an exciting time at Antler; we’ve reimagined our 110‑year‑old brand and are growing globally, making our ambitions a reality as we continue to build momentum. Today, Antler is a modern, globally recognised brand, blending British heritage with innovation, functionality, and timeless style. As we continue to grow, our new Regent Street flagship store represents a key moment for the brand — a space where customers can fully experience Antler, our products, and our story.
We are seeking a Store Supervisor (full‑time) to join our Retail team at our new Regent Street flagship store. You are not just selling luggage and bags; you are the custodian of the Antler brand story and the architect of an exceptional customer experience. You will be the first point of connection, sharing our rich heritage, educating customers on our thoughtfully designed products, and delivering a premium, seamless service that reflects the quality of Antler itself. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience Antler on the high street.
To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.
Day to Day Responsibilities
- Operational Leadership: Supervising and executing all daily tasks, including managing stock, re‑stocking shelves, and opening and closing the store.
- Representing Antler: Always delivering a warm, knowledgeable, and premium customer experience that matches Antler’s brand standards.
- Helping Customers: Getting to know our customers and helping them choose the perfect luggage, bags and accessories for their trips.
- Product Expertise: Learning everything about Antler’s products—the materials, features, and care—so you can confidently answer questions.
- Achieving Sales Goals: Working as part of a team to meet daily and weekly sales targets.
- Keeping it Looking Great: Making sure the store always looks beautiful, tidy, and organized according to brand guidelines.
- Events: Helping out with in‑store events, product launches, and special brand moments.
- Teamwork: Being a positive, collaborative, and reliable member of the store team. Coaching and leading brand ambassadors in the store.
Requirements
- Great Communicator: You are confident and friendly when talking to people, with a genuine love for customer service.
- Experience: Previous experience in retail, hospitality, or any customer‑facing role.
- Reliable and Quick: You are reliable, proactive, and comfortable working in a busy, fast‑moving environment.
- Eager to Learn: You are enthusiastic about learning our products, processes, and the Antler brand story.
- Sales Focused: You naturally enjoy talking to people, building connections, and helping them make a purchase.
- Flexible: You are able to work different hours, including evenings, weekends, and our busiest periods.
Benefits
The Essentials
- 20 days annual leave + 8 days bank holidays (pro‑rated for part‑time employees).
- Generous staff discount and travel product allowance.
- A creative, collaborative culture where ideas are valued and voices are heard.
The Perks
- Health: Health cash plan provided by Medicash.
- Wealth: Pension, life insurance and death in service.
- Family: Enhanced family leave for both primary and secondary careers.
Supervisor employer: Antler
Antler is an exceptional employer, offering a vibrant and collaborative work culture at our new flagship store on Regent Street. Employees benefit from generous annual leave, a health cash plan, and a supportive environment that encourages personal growth and creativity. Join us to be part of a brand that values your contributions while providing unique opportunities to connect with customers and share our rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Antler's history and product range. This way, you can confidently chat about how you can embody their brand story and enhance the customer experience.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of Antler, being friendly and engaging is key. Try role-playing with a friend to nail down how you'd approach customers and share your product knowledge.
✨Tip Number 3
Show your sales savvy! Think of examples from your past experiences where you’ve helped customers make purchases or exceeded sales targets. This will demonstrate your ability to meet those goals at Antler.
✨Tip Number 4
Flexibility is crucial! Be ready to discuss your availability during peak times. Highlighting your willingness to adapt will show that you're a reliable team player who can thrive in a busy retail environment.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Antler shine through! Talk about why you admire our blend of British heritage and modern innovation. We want to see that you’re excited about being part of our flagship store and sharing our story with customers.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in customer-facing roles. Share specific examples of how you've delivered exceptional service in the past. We’re looking for someone who can create a warm and knowledgeable atmosphere for our customers, so show us you’ve got what it takes!
Be Flexible and Ready to Learn:Since we need someone who can work various hours, including evenings and weekends, mention your flexibility in your application. Also, express your eagerness to learn about our products and processes. We value team members who are proactive and ready to dive into the Antler brand story.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining the Antler family. We can’t wait to hear from you!
How to prepare for a job interview at Antler
✨Know the Antler Story
Before your interview, dive deep into Antler's history and brand values. Understand what makes their products unique and how they blend British heritage with modern innovation. This knowledge will help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your ability to embody the premium service that Antler stands for.
✨Demonstrate Team Spirit
Antler values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team or contributed to a positive work environment. This will show that you're not just a great individual contributor but also a reliable team player.
✨Be Flexible and Eager to Learn
Highlight your willingness to adapt to different working hours and your enthusiasm for learning about Antler's products. Mention any relevant experiences where you quickly picked up new skills or adapted to changes, as this aligns perfectly with the dynamic nature of retail.
