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- Tasks: Consult with customers to implement innovative workforce management solutions and drive business efficiency.
- Company: Join Sona, a cutting-edge AI-native workforce management platform making a real impact.
- Benefits: Enjoy a competitive salary, flexible remote work, and generous annual leave.
- Why this job: Be part of a dynamic team shaping the future of frontline workforce management.
- Qualifications: Experience in workforce management solutions and strong problem-solving skills required.
- Other info: Exciting growth opportunities and a supportive culture await you at Sona.
The predicted salary is between 70000 - 100000 ÂŁ per year.
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade‑old workforce management solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI‑native, frontline workforce management. We’ve built an end‑to‑end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams. In 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo). It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world‑class benefits in place.
About the Role
In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers. You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution‑oriented implementation process. You will enable Sona to have a keen understanding of the customers’ business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI. This role will require you to deeply understand workforce management solutions and best‑practices, be able to articulate opportunities and, where appropriate, recommend business process change. This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change. As a core customer product expert, you’ll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use.
Responsibilities
- Consult with customers throughout their implementation process, using in‑depth workforce management knowledge to configure Sona products to meet customer needs.
- Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
- Collaborate with Project Managers to deliver timely, on‑budget implementations, offering product expertise during each phase to internal and external teams.
- Champion customer‑led UAT and conduct product training for customer trainers.
- Share your expertise to improve internal customer and product understanding.
- Maintain up‑to‑date documentation as the product evolves and stay current on industry trends.
Requirements
- Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
- Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions.
- Experience using industry‑standard project methods, tools, and techniques.
- Presentation, solution demonstration, training and meeting facilitation skills.
Benefits
- Salary: ÂŁ70-100k (depending on experience)
- Remote and flexible working (with travel to UK client sites and London office for onboarding and team days)
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Comprehensive health insurance
- Enhanced parental leave & pay
- Co‑working space stipend for those based outside London
- Bi‑annual all expenses paid team retreats
- The latest Macbook and equipment budget for your home office
- Professional development budget
- Unlimited free books
Note: this represents a typical benefits package for a UK‑based, full‑time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Compensation Range: ÂŁ70K - ÂŁ100K
Solutions Architect employer: Antler
Contact Detail:
Antler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with current employees at Sona. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews! Research Sona’s products and understand how they impact frontline workers. Be ready to discuss how your experience aligns with their mission and how you can contribute to their growth.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in workforce management. This will demonstrate your expertise and ability to adapt to customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sona team!
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with workforce management solutions and how it aligns with what we do at Sona. We want to see how you can bring value to our team!
Showcase Your Expertise: Don’t hold back on sharing your knowledge! Use your application to demonstrate your understanding of workforce management best practices and how you've successfully implemented solutions in the past. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand. Avoid jargon unless it's relevant to the role, and focus on what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sona!
How to prepare for a job interview at Antler
✨Know Your Workforce Management Inside Out
Make sure you have a solid grasp of workforce management solutions and how they drive business efficiency. Brush up on the latest trends and best practices, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've interpreted customer requirements and designed suitable technical solutions. Highlight your experience with project methods and tools, as well as any challenges you've overcome in previous roles.
✨Practice Your Presentation Skills
Since you'll need to present solutions and conduct training, practice articulating your thoughts clearly and confidently. Consider doing mock presentations to friends or family to get comfortable with explaining complex concepts in an engaging way.
✨Engage with the Company Culture
Research Sona's values and culture before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to their growth trajectory. Showing genuine interest in the company will set you apart from other candidates.