At a Glance
- Tasks: Solve complex technical issues and support customers in compliance with safety regulations.
- Company: Join a leading tech company focused on making the world safer and more efficient.
- Benefits: Competitive pay, flexible remote work, professional development, and comprehensive health plans.
- Other info: Dynamic team culture that values diversity and encourages innovation.
- Why this job: Make a real-world impact while advancing your career in a supportive environment.
- Qualifications: 6+ years in technical support, strong problem-solving skills, and excellent communication.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data integrity. Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product. You are the critical bridge between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).
You Should Apply If
- You want to impact the industries that run our world: Your efforts will result in real‑world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper‑growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high‑caliber team that will encourage you to do your best.
In this Role, You Will
- Serve as the final escalation point for intricate ELD compliance product for post‑sales customers.
- Own the end‑to‑end lifecycle of complex product issues, coordinating possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
- Analyze device telemetry and fleet‑level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
- Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams.
- Drive continuous product improvement by leading post‑mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
- Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
- Lead technical feedback for new products to ensure supportability and ease of customer understanding.
- Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
- Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
- Elevate the organization’s technical expertise by providing technical coaching and conducting case reviews for support engineers.
Minimum Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
- 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware‑integrated products.
- Familiarity with ELD related rules and regulations.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, you can speak at technical and conversational levels.
- Technical know‑how – you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Demonstrated strong resourcefulness, creativity, and problem‑solving skills.
- Adaptability and ability to thrive in a fast‑paced, dynamic work environment.
- Experience in direct customer interaction, incident response, and participation in a rotational after‑hours/on‑call support cadence is essential.
Ideal Candidate
- Experience with fleet regulatory requirements for compliance.
- Experience in Telematics industry is a plus.
- Data Analysis skills; Python, SQL and Tableau.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. Our compensation program delivers above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity (for eligible roles) in a high‑growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above‑market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long‑term success: a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in‑person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they’re working on‑site, in a hybrid model, or fully remotely.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process.
Product Support Engineer in London employer: Antler
Samsara is an exceptional employer that empowers its employees to make a tangible impact on industries vital to our economy, all while fostering a culture of rapid career development and collaboration. With a flexible working model, comprehensive benefits, and a commitment to inclusivity, Samsara provides a supportive environment where technical leaders can thrive and innovate in the fast-paced world of compliance technology. Join a high-calibre team dedicated to excellence and continuous improvement, where your contributions will help ensure safer work environments for drivers and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Antler looking for candidates who are engaged and informed.
We think you need these skills to ace Product Support Engineer in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Antler. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Antler
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Antler’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
