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For Companies At a Glance
- Tasks: Support our vibrant community through direct user engagement and create stunning visual guides.
- Company: Join Track Titan, the leading motorsport startup backed by top-tier VCs.
- Benefits: Enjoy remote flexibility, a generous options package, and private health insurance.
- Why this job: Be part of an exciting journey to revolutionise motorsport with cutting-edge technology.
- Qualifications: Fluent in English, skilled in spreadsheets, and proficient in design software.
- Other info: Work with a passionate team of motorsport enthusiasts and enjoy career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your mission is to serve as the backbone of the user community by bridging the gap between data management, visual communication, and direct support. You will ensure the community experience is seamless by providing accurate data, professional visual guides, and high-quality user engagement, ultimately acting as the essential aide to the Community Manager.
What you will do:
- Direct User Support: Provide a professional support presence via Intercom, Discord and email, with the opportunity to handle more technical enquiries over time.
- Visual Asset Creation: Use Photoshop or Affinity to design high-quality graphics, annotated “how-to” guides, and social assets to help users navigate the product.
- Community Data Tracking: Maintain and manipulate spreadsheets to track engagement metrics, bug reports, and user feedback trends to identify community needs.
- Quality & Exactness: Audit community-facing documentation and automated responses to eliminate broken links and outdated information.
- Operational Support: Support the Community Manager in ensuring all shared data is precise and every user interaction is handled with professionalism.
Your profile:
- English: Fluency in written English is essential.
- Evening Availability: We are looking for someone to maintain the "pulse" of the community during peak global activity, requiring availability during UK evenings.
- Spreadsheet Proficiency: You possess Excel and/or Google Sheets skills and are comfortable organising thousands of user entries or feedback points.
- Design Literate: You are proficient in Adobe Photoshop and/or Affinity Suite and can transform a basic screenshot into a beautiful, brand-aligned instructional graphic.
- Detail-Orientated: You take immense pride in "pixel-perfect" work and error-free data entry; precision is your default setting.
- Empathetic Communicator: You are friendly and helpful, naturally seeking to go the extra mile to resolve user issues.
- Reliable & Professional: You have a high standard for quality and can maintain professionalism across all support channels.
Why us?
- Join the only motorsport startup in the world backed by tier one VCs.
- Work on cutting-edge tech, campaigns and partnerships that reach users across the globe 24/7.
- Join a team of fellow motorsport fans and simracers who have backgrounds in top startups, sports data science, tier one consulting and professional motorsport.
- Quarterly learning day and budget.
- Full remote/office flexibility according to what works for you with a great London HQ.
- Generous options package as a key early employee.
- Private pension (for UK employees).
- Private health insurance (for UK employees).
About us:
At Track Titan, we are building the “Strava for Motorsport” by combining AI driver coaching with community and social features. With a user-base in the hundreds of thousands and millions of laps processed, Track Titan is already the dominant simracing coaching platform and we have big plans to go further. We are a team of fifteen backed by some of the world’s best VCs, strategic investors such as Porsche and have recently launched integrations with key industry players such as MOZA and Fanatec.
Community Support Specialist employer: Antler
Contact Detail:
Antler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Track Titan, their mission, and their products. This way, when you chat with them, you can show off your knowledge and passion for motorsport, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be providing direct user support, it’s crucial to convey information clearly and empathetically. Try role-playing scenarios with friends or family to get comfortable with handling different types of user enquiries.
✨Tip Number 3
Show off your design skills! Create a portfolio showcasing your best graphics and guides. This will not only demonstrate your proficiency in Photoshop or Affinity but also give you a chance to express your creativity and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our community at Track Titan.
We think you need these skills to ace Community Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the friendly face of our community, make sure your written application reflects your ability to communicate clearly and professionally. Use engaging language that showcases your personality while keeping it relevant to the role.
Highlight Your Design Skills: If you've got experience with Photoshop or Affinity, flaunt it! Include examples of your design work or mention specific projects where you created visual assets. This will help us see how you can contribute to our community's visual communication.
Be Detail-Oriented: We love precision, so make sure your application is free from typos and errors. Double-check your documents for clarity and correctness, as this reflects your attention to detail—an essential trait for the Community Support Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Antler
✨Know Your Community Inside Out
Before the interview, dive deep into the community's needs and challenges. Familiarise yourself with common user queries and the platforms like Intercom and Discord that you'll be using. This will show your potential employer that you're genuinely interested and ready to engage with users from day one.
✨Show Off Your Design Skills
Prepare a portfolio showcasing your design work in Photoshop or Affinity. Include examples of graphics or guides you've created that demonstrate your ability to make complex information visually appealing. This will help you stand out as a candidate who can bridge the gap between data and visual communication.
✨Be Data Savvy
Brush up on your spreadsheet skills before the interview. Be ready to discuss how you've used Excel or Google Sheets to track metrics or manage data in previous roles. Highlight any experience you have with analysing user feedback trends, as this is crucial for understanding community needs.
✨Emphasise Your Communication Style
During the interview, showcase your empathetic communication skills. Share examples of how you've resolved user issues in a friendly and professional manner. This will demonstrate that you not only understand the technical side of the role but also value the importance of user engagement and support.