At a Glance
- Tasks: Manage customer relationships and drive renewals and expansions in a dynamic environment.
- Company: Join Antithesis, a forward-thinking B2B SaaS company with a global team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work closely with engineers and leaders in a fast-paced startup atmosphere.
- Why this job: Shape post-sales account management and make a real impact on customer success.
- Qualifications: 5+ years in a quota-carrying Account Manager role with technical product experience.
The predicted salary is between 36000 - 60000 £ per year.
About the role
Antithesis is hiring Account Managers to own customer relationships after close. You will be joining a growing global team of talented Account Managers, reporting to the Head of Customer Growth, partnering and working closely with Sales, Customer Experience, and Product. You help shape how post-sales account management works at Antithesis. You take responsibility for renewals and expansion from day one. You work with deeply technical customers: Engineers and Engineering Leaders, CTOs and CEOs. This is a quota-carrying role. You own revenue outcomes.
What you will do:
- Own a book of business from initial handoff through onboarding, adoption, renewal, and expansion
- Carry a quota tied to renewals and expansion
- Drive on-time renewals with clear forecasting
- Identify, scope, and close expansion opportunities
- Build trusted relationships with customers
- Help guide customers through onboarding, adoption, and value realization
- Lead post-sale commercial conversations
- Own renewal terms, pricing, and expansion proposals
- Partner with Customer Success and Customer Experience
- Surface product feedback grounded in customer usage
- Track account health, risk, and growth signals
- Contribute to renewal and expansion playbooks
- Operate with ownership in an early-stage environment
What success looks like:
- Strong gross and net retention
- Predictable renewal forecasting
- Expansion driven by real customer value
- Long-term customer relationships
- Clear ownership and follow-through
- No surprise churn through early risk identification and proactive ownership
Requirements:
- 5+ years experience in a quota-carrying Account Manager role
- Experience at a B2B SaaS company
- Direct ownership of renewal and expansion quotas
- Proven record of meeting or exceeding ARR retention and growth targets
- Experience managing a defined book of business
- Experience running renewal and expansion deal cycles
- Comfort owning pricing, terms, and commercial negotiations
- Experience selling to existing customers, not prospects
- Ability to work with technical buyers and stakeholders
- Strong forecasting discipline and pipeline management
- Comfort operating in a fast-moving startup
Strongly preferred:
- Experience with highly technical products, developer tools or infrastructure products
- Experience working with engineering-led customers
- Experience with usage-based or platform SaaS
This role is not:
- A Customer Success role without quota
- A support or relationship-only role
- A training role for first-time sellers
Equal Opportunity Statement
We are an equal opportunity employer and value a diverse, inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic. We are committed to providing reasonable accommodations throughout the application and employment process.
Account Manager in London employer: Antithesis
Antithesis is an exceptional employer that fosters a dynamic and inclusive work culture, empowering Account Managers to take ownership of customer relationships and drive meaningful revenue outcomes. With a focus on employee growth, you will have the opportunity to collaborate with a talented global team while working closely with technical customers in a fast-paced startup environment. The company values diversity and offers a supportive atmosphere where your contributions directly impact customer success and business expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Antithesis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s products and their technical aspects. Since you'll be dealing with engineers and CTOs, showing that you get their world will set you apart from other candidates.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've driven renewals and expansions in the past. Use specific examples that highlight your success in managing customer relationships and achieving quotas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Antithesis.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with renewals and expansions, and show us how you've built strong relationships with technical customers in the past.
Showcase Your Achievements:We want to see your successes! Include specific examples of how you've met or exceeded quotas in previous roles. Numbers speak volumes, so don’t shy away from sharing your achievements in terms of revenue growth and retention.
Be Authentic:Let your personality shine through in your application. We value authenticity, so don’t just list your skills—tell us about your passion for account management and how you connect with customers on a deeper level.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Antithesis
✨Know Your Numbers
As an Account Manager, you'll be expected to own revenue outcomes. Brush up on your past performance metrics, like retention rates and expansion figures. Be ready to discuss how you've met or exceeded quotas in previous roles, as this will show your potential employer that you can deliver results.
✨Understand the Technical Landscape
Since you'll be working with deeply technical customers, it's crucial to familiarise yourself with the products and services relevant to the role. Research Antithesis's offerings and think about how they align with the needs of engineers and CTOs. This knowledge will help you build trust and credibility during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific examples from your experience where you've successfully navigated challenges related to renewals or expansions. This will demonstrate your hands-on expertise and strategic thinking.
✨Showcase Your Relationship-Building Skills
Building long-term relationships is key in this role. Be prepared to share stories that highlight your ability to connect with clients and understand their needs. Discuss how you've guided customers through onboarding and adoption processes, as well as how you've maintained engagement over time.
