At a Glance
- Tasks: Own customer relationships, drive renewals, and identify expansion opportunities.
- Company: Join Antithesis, a dynamic B2B SaaS company with a global team.
- Benefits: Competitive salary, growth opportunities, and a chance to work with technical leaders.
- Other info: Fast-paced startup environment with ownership and growth potential.
- Why this job: Shape post-sales management and make a real impact on customer success.
- Qualifications: 5+ years in account management with a proven track record in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
About the role
Antithesis is hiring Account Managers to own customer relationships after close. You will be joining a growing global team of talented Account Managers, reporting to the Head of Customer Growth, partnering and working closely with Sales, Customer Experience, and Product. You help shape how post-sales account management works at Antithesis. You take responsibility for renewals and expansion from day one. You work with deeply technical customers: Engineers and Engineering Leaders, CTOs and CEOs. This is a quota-carrying role. You own revenue outcomes.
What you will do:
- Own a book of business from initial handoff through onboarding, adoption, renewal, and expansion
- Carry a quota tied to renewals and expansion
- Drive on-time renewals with clear forecasting
- Identify, scope, and close expansion opportunities
- Build trusted relationships with customers
- Help guide customers through onboarding, adoption, and value realization
- Lead post-sale commercial conversations
- Own renewal terms, pricing, and expansion proposals
- Partner with Customer Success and Customer Experience
- Surface product feedback grounded in customer usage
- Track account health, risk, and growth signals
- Contribute to renewal and expansion playbooks
- Operate with ownership in an early-stage environment
What success looks like:
- Strong gross and net retention
- Predictable renewal forecasting
- Expansion driven by real customer value
- Long-term customer relationships
- Clear ownership and follow-through
- No surprise churn through early risk identification and proactive ownership
Requirements:
- 5+ years experience in a quota-carrying Account Manager role
- Experience at a B2B SaaS company
- Direct ownership of renewal and expansion quotas
- Proven record of meeting or exceeding ARR retention and growth targets
- Experience managing a defined book of business
- Experience running renewal and expansion deal cycles
- Comfort owning pricing, terms, and commercial negotiations
- Experience selling to existing customers, not prospects
- Ability to work with technical buyers and stakeholders
- Strong forecasting discipline and pipeline management
- Comfort operating in a fast-moving startup
Strongly preferred:
- Experience with highly technical products, developer tools or infrastructure products
- Experience working with engineering-led customers
- Experience with usage-based or platform SaaS
This role is not:
- A Customer Success role without quota
- A support or relationship-only role
- A training role for first-time sellers
Account Manager employer: Antithesis Operations LLC
Antithesis is an exceptional employer for Account Managers, offering a dynamic work environment where you can take ownership of customer relationships and drive meaningful revenue outcomes. With a strong focus on employee growth, you will have the opportunity to collaborate with a talented global team and engage with deeply technical customers, all while benefiting from a culture that values innovation and proactive problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their customer base and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with B2B SaaS and any direct ownership of renewal and expansion quotas. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Include specific examples of how you’ve met or exceeded ARR retention and growth targets. We love numbers, so if you can quantify your achievements, do it!
Demonstrate Your Technical Savvy:Since you'll be working with deeply technical customers, it's crucial to show that you can communicate effectively with engineers and technical stakeholders. Mention any experience you have with developer tools or infrastructure products.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Antithesis!
How to prepare for a job interview at Antithesis Operations LLC
✨Know Your Numbers
As an Account Manager, you'll be carrying a quota, so make sure you come prepared with your past performance metrics. Be ready to discuss how you've met or exceeded retention and growth targets in previous roles. This shows that you understand the importance of revenue outcomes.
✨Understand the Technical Landscape
Since you'll be working with deeply technical customers, brush up on the products and services relevant to the role. Familiarise yourself with engineering concepts and terminology. This will help you build trust and rapport with clients like CTOs and Engineering Leaders during the interview.
✨Showcase Relationship Building Skills
Be prepared to share examples of how you've built long-term relationships with customers. Highlight specific instances where your proactive approach led to successful renewals or expansions. This demonstrates your ability to own customer relationships effectively.
✨Prepare for Commercial Conversations
Since you'll be owning renewal terms and pricing, practice discussing commercial negotiations. Think about how you would handle objections or pushback from clients. Showing confidence in these discussions will indicate that you're ready for the responsibilities of the role.
