Company Description Antistat is a global leader in electrostatic discharge (ESD) protection and Cleanroom critical consumables, supporting electronics, aerospace, automotive, semiconductor, and defence customers for over 39 years. As an ISO 9001-certified manufacturer, the company is known for reliable quality, technical expertise, and responsive customer support. Antistat offers a broad range of ESD & Cleanroom consumable products, including antistatic packaging, workstation equipment, moisture control solutions, tools, Wipes, garments, gloves, Cleanrooms and workwear designed for static-controlled environments. With dedicated platforms serving the UK/EMEA and the US, Canada, and Japan,
Antistat combines global reach with local service. The business also focuses on sustainable supply chains and managed services such as inventory management, cost reduction, and procurement support to help customers protect sensitive components and maintain efficient operations.
Role Description
This is a full-time, on-site Sales Administrator role based in Bury St Edmunds. The Sales Administrator will process customer orders accurately and promptly, ensuring all documentation, pricing, and delivery details are correctly captured in the system. The role includes responding to customer enquiries by phone and email, providing product and order information, and escalating issues when needed.
The person in this role will support the sales team with quotations, sales reports, and CRM updates, helping to maintain an accurate pipeline and customer records. Daily tasks also involve coordinating with operations, logistics, and finance to track shipments, resolve order discrepancies, and support a smooth end-to-end customer experience. The Sales Administrator will contribute to continuous improvement of administrative processes and uphold Antistat's standards for quality, service, and communication.
Qualifications
- Strong Customer Service and Communication skills, with the ability to build professional relationships and handle enquiries clearly and courteously.
- Proficiency in Order Processing and Sales support, including entering orders, preparing quotations, and maintaining accurate customer and product data.
- Solid Administrative Assistance capabilities, such as managing documentation, updating CRM/ERP systems, and organizing reports and sales records.
- Comfort working with MS Office (especially Excel, Outlook, and Word) and business systems; experience with CRM (Salesforce ideally) or ERP platforms is an advantage.
- High attention to detail, numerical accuracy, and strong organizational skills, with the ability to prioritize tasks in a fast-paced environment.
- Experience in a B2B or manufacturing/technical environment is beneficial; familiarity with electronics or industrial products is a plus.
- Ability to work collaboratively on-site in Bury St Edmunds and communicate effectively with cross-functional teams.
- Relevant experience in a sales administration, customer support, or order management role; formal qualifications in business, administration, or a related field are advantageous.
