At a Glance
- Tasks: Process customer orders and support the sales team with accurate documentation.
- Company: Join Antistat, a leader in ESD protection and Cleanroom consumables.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Collaborative environment in Bury St Edmunds with a focus on quality and communication.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Strong customer service skills and proficiency in order processing required.
The predicted salary is between 28500 - 30000 £ per year.
Antistat is a global leader in electrostatic discharge (ESD) protection and Cleanroom critical consumables, supporting electronics, aerospace, automotive, semiconductor, and defence customers for over 39 years. As an ISO 9001-certified manufacturer, the company is known for reliable quality, technical expertise, and responsive customer support. Antistat offers a broad range of ESD & Cleanroom consumable products, including antistatic packaging, workstation equipment, moisture control solutions, tools, wipes, garments, gloves, cleanrooms and workwear designed for static-controlled environments. With dedicated platforms serving the UK/EMEA and the US, Canada, and Japan, Antistat combines global reach with local service. The business also focuses on sustainable supply chains and managed services such as inventory management, cost reduction, and procurement support to help customers protect sensitive components and maintain efficient operations.
This is a full-time, on-site Sales Administrator role based in Bury St Edmunds. The Sales Administrator will process customer orders accurately and promptly, ensuring all documentation, pricing, and delivery details are correctly captured in the system. The role includes responding to customer enquiries by phone and email, providing product and order information, and escalating issues when needed.
The person in this role will support the sales team with quotations, sales reports, and CRM updates, helping to maintain an accurate pipeline and customer records. Daily tasks also involve coordinating with operations, logistics, and finance to track shipments, resolve order discrepancies, and support a smooth end-to-end customer experience. The Sales Administrator will contribute to continuous improvement of administrative processes and uphold Antistat’s standards for quality, service, and communication.
Qualifications:
- Strong Customer Service and Communication skills, with the ability to build professional relationships and handle enquiries clearly and courteously.
- Proficiency in Order Processing and Sales support, including entering orders, preparing quotations, and maintaining accurate customer and product data.
- Solid Administrative Assistance capabilities, such as managing documentation, updating CRM/ERP systems, and organizing reports and sales records.
- Comfort working with MS Office (especially Excel, Outlook, and Word) and business systems; experience with CRM (Salesforce ideally) or ERP platforms is an advantage.
- High attention to detail, numerical accuracy, and strong organizational skills, with the ability to prioritize tasks in a fast-paced environment.
- Experience in a B2B or manufacturing/technical environment is beneficial; familiarity with electronics or industrial products is a plus.
- Ability to work collaboratively on-site in Bury St Edmunds and communicate effectively with cross-functional teams.
- Relevant experience in a sales administration, customer support, or order management role; formal qualifications in business, administration, or a related field are advantageous.
Locations
Sales Administrator in Bury St Edmunds, Suffolk employer: Antistat
Antistat is an exceptional employer, offering a dynamic work environment in Bury St Edmunds where employees can thrive in their roles. With a strong focus on employee growth and development, the company provides comprehensive training and support, fostering a culture of collaboration and innovation. Additionally, Antistat's commitment to sustainability and quality ensures that team members are part of a forward-thinking organisation that values their contributions and promotes a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Bury St Edmunds, Suffolk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Antistat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Antistat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Bury St Edmunds, Suffolk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Antistat:Your cover letter is your chance to shine! Tell us why you want to work at Antistat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Antistat!
How to prepare for a job interview at Antistat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
