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- Tasks: Engage with customers, guide them through selling antiques, and provide top-notch service.
- Company: Join a dynamic team at The Antique Buying Collective, led by expert Eric Knowles.
- Benefits: Competitive salary, hybrid work options, and a chance to grow in a unique industry.
- Other info: Exciting opportunity to learn about antiques while working in a supportive team.
- Why this job: Be part of a fast-growing business and connect with people who love antiques.
- Qualifications: Strong communication skills and a proactive attitude; retail experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We’re hiring: Sales & Customer Service Representative
Chorleywood, WD3 5LQ / Hybrid
Full-time | Permanent (40 Hours a week)
Competitive salary dependent on experience
The Antique Buying Collective is looking for a confident and customer-focused Sales & Customer Service Representative to join our growing team.
Company Description
We help customers across the UK sell antiques, jewellery, watches, silver, coins, and collectables through a trusted, expert-led service. Working alongside renowned antiques expert Eric Knowles, we combine traditional knowledge with a modern customer experience.
Role Description
This role would suit someone who enjoys speaking with people, is highly organised, and thrives in a fast-paced environment.
Key responsibilities include:
- Handling customer enquiries via phone and email
- Guiding customers through our valuation and selling process
- Following up on leads and supporting conversions
- Maintaining accurate CRM and customer records
- Supporting the wider valuations and operations teams
- Delivering excellent customer service throughout the customer journey
We’re looking for someone with:
- Strong communication and interpersonal skills
- Confidence speaking on the phone
- Good organisational skills and attention to detail
- A proactive and positive attitude
- Previous sales, customer service, or retail experience preferred
- An interest in antiques, jewellery, or collectables is beneficial but not essential
If you’d like to join an ambitious and inspiring team within a fast-growing business in the antiques and collectables space, we’d love to hear from you.
Qualifications
- Strong interpersonal and communication skills, with the ability to provide excellent customer service.
- Sales and negotiation skills to engage with customers and close transactions effectively.
- Organisational skills and attention to detail for maintaining displays and managing records.
- Passion for antiques, vintage items, and knowledge of trends in the industry is a plus.
- Ability to work independently and as part of a team in a professional on-site retail setting.
- Prior experience in a retail environment or customer-facing role is beneficial.
- Proficiency in basic computer applications to process sales and manage inventory systems.
Please send your CV and a short introduction to apply.
Thank you, Ryan
Customer Service Sales Representative in Chorleywood employer: Antique Buying Collective
Contact Detail:
Antique Buying Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Sales Representative in Chorleywood
✨Tip Number 1
Get to know the company inside out! Research The Antique Buying Collective, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for antiques, which will definitely impress.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, grab a friend and do some mock calls. Focus on being friendly, clear, and confident – it’ll make a world of difference when you’re on the line with potential customers.
✨Tip Number 3
Show off your organisational skills! During interviews or chats, share examples of how you've kept things running smoothly in past roles. Whether it’s managing records or following up on leads, demonstrating your knack for organisation will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of antiques and collectables.
We think you need these skills to ace Customer Service Sales Representative in Chorleywood
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the antiques world. A bit of charm can go a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Craft a Catchy Introduction: Your introduction is your chance to grab our attention! Keep it concise but engaging, and make sure to mention why you’re excited about the role and how you can contribute to our mission at The Antique Buying Collective.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Typos and errors can distract from your great qualifications. We appreciate attention to detail, so make sure your application reflects that!
How to prepare for a job interview at Antique Buying Collective
✨Know Your Stuff
Before the interview, brush up on your knowledge of antiques, jewellery, and collectables. Familiarise yourself with current trends and popular items in the market. This will not only impress your interviewers but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about scenarios where you've successfully handled customer enquiries or closed a sale. Being able to share specific examples will demonstrate your experience and confidence.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and showcasing your interpersonal skills.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and proactive attitude. Share examples of how you've managed customer records or followed up on leads in previous roles. This will show that you can thrive in a fast-paced environment and are ready to support the team effectively.