At a Glance
- Tasks: Support the Branch Manager in delivering top-notch customer service and managing branch operations.
- Company: Join one of the UK's largest industrial component providers with a vibrant team culture.
- Benefits: Enjoy competitive salary, 25 days annual leave, and various employee rewards.
- Other info: Full office-based role with opportunities for personal development and career growth.
- Why this job: Be a key player in a busy branch and make a real difference in customer satisfaction.
- Qualifications: 4 years of customer service experience and 2 years of management preferred.
The predicted salary is between 22950 - 28050 £ per year.
The Role
Working in our Swansea Branch (based in Swansea SA6 8RA), you will support our Branch Manager to ensure the highest level of customer service to our customers and will help manage the branch.
You'll ensure the branch runs like clockwork: effectively, efficiently, and always in line with company procedures.
This isn't a "sit behind a desk" role; it's about leadership, pace, and maintaining the momentum of a busy branch.
We are one of the largest providers of industrial components in the UK and this role will help us ensure we are delivering excellent customer service.
Dealing with customers on the phone, via email and in person, you will also use our computer systems for tracking orders, checking stock and dealing with customer accounts and enquiries.
IT literacy in important although system training will be given.
Light warehouse duties will also be involved including checking goods in and preparing for dispatch.
You must be a team worker with excellent customer service skills and strong administrative skills.
Some management experience would be useful.
Key Duties and Responsibilities
People Support the Branch Manager in implementing a customer driven philosophy through all team members.
Support the Branch Manager to ensure adequate training and on-going development of all branch staff including branch systems and procedures.
Ensure that all company policies and procedures are adhered to e. g Health & Safety, Holiday and Sickness, Recruitment, motor report forms etc. and, in the absence of the Branch Manager, that the branch is adequately staffed at all times.
Customers Ensure that the highest level of customer service is provided at all times by self and all team members.
Serve customers at the Branch counter taking orders, collecting them from stores and processing payment for goods purchased.
Place orders for goods not in stock, at customer's request.
Take calls from existing and new customers to provide a helpful and professional service.
Administration To be aware and implement the Company Systems and Procedures and ensure that other branch staff do the same.
Use the system as per company procedure for tracking stock to make available for customers, checking customers' accounts, dealing with general enquiries.
Environment In the absence of the Branch Manager, to ensure the security of the branch is administered correctly and that the assets in his/her charge, are secure and accurately accounted for.
In the absence of the Branch Manager, to ensure the appearance of all branch vehicles, personnel and property is kept to acceptable standards.
To maintain all company property including electrical and IT equipment to a reasonable standard.
Stocks and warehouse In support of the Branch Manager, ensure branch is accurately stocked in line with company guidelines and that the stock ordering, condition and checking is of the highest standards and in line with company policy.
Sales Support the Branch Manager to ensure that the branch plays an active role in the company promotions.
Purchasing Ensure a good relationship with front line suppliers and regular communication.
Ensure that company stocks are utilized first.
Support the Branch Manager in use of preferred suppliers and negotiation of other arrangements in accordance with company policy.
Communication Attend company/branch meetings as requested.
Support the Branch Manager in the management of branch staff.
Personal Development Constantly strive to develop their own ability and contribute ideas and skills to branch/company development.
- Key benefits
- Competitive salary
- 25 days annual leave (increasing with length of service to 30)
- Employee Assistance Programme (EAP)
- Wellbeing and Cash plan programme
- Paid sick leave (depending on length of service)
- Bonus schemes
- Staff rewards
- Birthday recognition
- Long service awards
Requirements
- 100% Office Based
- Must hold a full UK driving license
- Have the Right to Work in the UK
- Be based in Swansea or surroundings
Benefits
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Experience
- customer service: 4 years (required)
- Management: 2 years (preferred)
- Driving Licence (required)
- Work Location: In person
Assistant Branch Manager (Office based) in Wales employer: Antifriction
As an Assistant Branch Manager in our Swansea location, you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering competitive benefits such as 25 days of annual leave, a comprehensive Employee Assistance Programme, and opportunities for personal growth. Join us and enjoy the unique advantage of working in one of the UK's largest providers of industrial components, where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager (Office based) in Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Antifriction. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Antifriction before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Branch Manager (Office based) in Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Antifriction:Your cover letter is your chance to shine! Tell us why you want to work at Antifriction specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Antifriction!
How to prepare for a job interview at Antifriction
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
