At a Glance
- Tasks: Support the Branch Manager in delivering top-notch customer service and managing branch operations.
- Company: Join one of the UK's largest industrial component providers with a vibrant team culture.
- Benefits: Enjoy competitive salary, 25 days annual leave, and employee wellbeing programmes.
- Other info: Full UK driving licence required; must be based in Swansea or nearby.
- Why this job: Be a key player in a dynamic environment where your leadership can shine.
- Qualifications: 4 years of customer service experience and 2 years of management preferred.
The predicted salary is between 22950 - 28050 £ per year.
The Role
Working in our Swansea Branch (based in Swansea SA6 8RA), you will support our Branch Manager to ensure the highest level of customer service to our customers and will help manage the branch.
You’ll ensure the branch runs like clockwork: effectively, efficiently, and always in line with company procedures.
This isn't a "sit behind a desk" role; it’s about leadership, pace, and maintaining the momentum of a busy branch.
We are one of the largest providers of industrial components in the UK and this role will help us ensure we are delivering excellent customer service.
Dealing with customers on the phone, via email and in person, you will also use our computer systems for tracking orders, checking stock and dealing with customer accounts and enquiries.
IT literacy in important although system training will be given.
Light warehouse duties will also be involved including checking goods in and preparing for dispatch.
You must be a team worker with excellent customer service skills and strong administrative skills.
Some management experience would be useful.
Key Duties and Responsibilities
People Support the Branch Manager in implementing a customer driven philosophy through all team members.
Support the Branch Manager to ensure adequate training and on-going development of all branch staff including branch systems and procedures.
Ensure that all company policies and procedures are adhered to e. g Health & Safety, Holiday and Sickness, Recruitment, motor report forms etc. and, in the absence of the Branch Manager, that the branch is adequately staffed at all times.
Customers Ensure that the highest level of customer service is provided at all times by self and all team members.
Serve customers at the Branch counter taking orders, collecting them from stores and processing payment for goods purchased.
Place orders for goods not in stock, at customer's request.
Take calls from existing and new customers to provide a helpful and professional service.
Administration To be aware and implement the Company Systems and Procedures and ensure that other branch staff do the same.
Use the system as per company procedure for tracking stock to make available for customers, checking customers' accounts, dealing with general enquiries.
Environment In the absence of the Branch Manager, to ensure the security of the branch is administered correctly and that the assets in his/her charge, are secure and accurately accounted for.
In the absence of the Branch Manager, to ensure the appearance of all branch vehicles, personnel and property is kept to acceptable standards.
To maintain all company property including electrical and IT equipment to a reasonable standard.
Stocks and warehouse In support of the Branch Manager, ensure branch is accurately stocked in line with company guidelines and that the stock ordering, condition and checking is of the highest standards and in line with company policy.
Sales Support the Branch Manager to ensure that the branch plays an active role in the company promotions.
Purchasing Ensure a good relationship with front line suppliers and regular communication.
Ensure that company stocks are utilized first.
Support the Branch Manager in use of preferred suppliers and negotiation of other arrangements in accordance with company policy.
Communication Attend company/branch meetings as requested.
Support the Branch Manager in the management of branch staff.
Personal Development Constantly strive to develop their own ability and contribute ideas and skills to branch/company development.
- Key benefits
- Competitive salary
- 25 days annual leave (increasing with length of service to 30)
- Employee Assistance Programme (EAP)
- Wellbeing and Cash plan programme
- Paid sick leave (depending on length of service)
- Bonus schemes
- Staff rewards
- Birthday recognition
- Long service awards
Requirements
- 100% Office Based
- Must hold a full UK driving license
- Have the Right to Work in the UK
- Be based in Swansea or surroundings
Benefits
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Experience
- customer service: 4 years (required)
- Management: 2 years (preferred)
- Driving Licence (required)
- Work Location: In person
- #J-18808-Ljbffr
Assistant Branch Manager (Office based) in Swansea employer: Antifriction
As an Assistant Branch Manager in our Swansea location, you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering competitive benefits such as 25 days of annual leave, a comprehensive Employee Assistance Programme, and opportunities for personal growth. Join us and enjoy the unique advantage of working in one of the UK's largest providers of industrial components, where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager (Office based) in Swansea
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Branch Manager (Office based) at Antifriction!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Antifriction or be willing to refer you for that Assistant Branch Manager (Office based) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Antifriction who’s on the lookout for their next Assistant Branch Manager (Office based) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant Branch Manager (Office based) role at Antifriction!
We think you need these skills to ace Assistant Branch Manager (Office based) in Swansea
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Antifriction. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Antifriction
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Antifriction. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
