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- Tasks: Support customer teams, handle inquiries, and manage orders with a focus on service excellence.
- Company: Join a dynamic team in Belfast with a strong commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, additional leave, pension scheme, and free parking.
- Why this job: Perfect for those passionate about customer service and eager to learn in a supportive environment.
- Qualifications: 2 years of customer service experience and a driving licence required.
- Other info: Full-time, permanent role with opportunities for personal development.
The predicted salary is between 24700 - 34680 £ per year.
Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Belfast Branch.
Key Duties and Responsibilities:
This role will primarily provide support to our customer facing teams.
Dealing with customers
- Interacting with customers primarily via email but also some occasional telephone or face to face work
- Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
- Keeping customers informed in a professional, timely manner
- Taking calls from customers to provide helpful, professional services
Other team activity
- Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
- Ensuring stock is kept tidy and stored in correct place
- General administration eg filing, arranging meetings
Other
- To fully utilise information technology within company including online diary and email system
- To be aware of and work to the ISO and other quality standards held by AFC
Key qualities, experience and attributes required
- Attention to detail
- Computer literate and able to bring about improvements in working practices
- Passion for customer service
- Willing to learn new skills
- Customer focused and comfortable chatting with customer face to face and over the phone
- Excellent customer service skills and a commitment to delivering the best possible service
- An interest in learning and personal development
- Interest in sales or previous sales role experience.
Job Types: Full-time, Permanent
Pay: From £24,700.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Belfast BT3 9BP: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Internal Sales Person employer: Antifriction Components Limited
Contact Detail:
Antifriction Components Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Person
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for those face-to-face chats.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend company events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the internal sales world.
We think you need these skills to ace Internal Sales Person
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, make sure to highlight your passion for customer service. We love candidates who genuinely care about helping customers and can demonstrate this through their previous experiences.
Be Detail-Oriented: Attention to detail is key in this role. Use your application to showcase how you've successfully managed tasks that require precision, whether it's checking stock or preparing paperwork. We want to see that you can keep things organised!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Antifriction Components Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've handled customer queries or complaints. This will show that you’re not just a talker but someone who can deliver great service.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its values. Understanding their approach to customer service and sales will help you tailor your answers during the interview. Plus, it shows that you’re genuinely interested in the role and the company itself.
✨Practice Makes Perfect
Consider doing some mock interviews with a friend or family member. Focus on common questions related to sales and customer service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it’s an internal sales position, first impressions matter! Dress smartly for the interview to convey professionalism. It shows respect for the opportunity and sets a positive tone right from the start.
