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- Tasks: Support customer teams, handle enquiries, and manage orders with a focus on service excellence.
- Company: Join a dynamic team in Belfast with a strong commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, additional leave, pension scheme, and free parking.
- Why this job: Kickstart your career in sales while making a real difference for customers.
- Qualifications: 2 years of customer service experience and a passion for helping others.
- Other info: Great opportunities for personal development and a friendly work environment.
The predicted salary is between 24700 - 34680 £ per year.
Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Belfast Branch.
Key Duties and Responsibilities:
This role will primarily provide support to our customer facing teams.
Dealing with customers
- Interacting with customers primarily via email but also some occasional telephone or face to face work
- Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
- Keeping customers informed in a professional, timely manner
- Taking calls from customers to provide helpful, professional services
Other team activity
- Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
- Ensuring stock is kept tidy and stored in correct place
- General administration eg filing, arranging meetings
Other
- To fully utilise information technology within company including online diary and email system
- To be aware of and work to the ISO and other quality standards held by AFC
Key qualities, experience and attributes required
- Attention to detail
- Computer literate and able to bring about improvements in working practices
- Passion for customer service
- Willing to learn new skills
- Customer focused and comfortable chatting with customer face to face and over the phone
- Excellent customer service skills and a commitment to delivering the best possible service
- An interest in learning and personal development
- Interest in sales or previous sales role experience.
Job Types: Full-time, Permanent
Pay: From £24,700.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Belfast BT3 9BP: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Internal Sales Person employer: Antifriction Components Limited
Contact Detail:
Antifriction Components Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Person
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, try role-playing different scenarios with a friend or family member. This will boost your confidence and prepare you for those face-to-face chats.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend company events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the role.
We think you need these skills to ace Internal Sales Person
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, make sure to highlight your passion for customer service. We love candidates who genuinely enjoy helping others, so share any relevant experiences that showcase your skills in this area.
Be Detail-Oriented: Attention to detail is key for this role. As you craft your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately, just like you would when dealing with customers.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'customer-focused' and 'computer literate', to show us that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Antifriction Components Limited
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing top-notch service.
✨Familiarise Yourself with the Company Systems
Since you'll be using company computer systems to check stock and manage orders, it’s a good idea to brush up on any relevant software or tools. If you have experience with similar systems, be ready to discuss how you used them effectively.
✨Prepare for Common Scenarios
Anticipate questions about how you would handle certain customer interactions. Practice responses to scenarios like dealing with an unhappy customer or managing multiple inquiries at once. This will show your problem-solving skills and customer focus.
✨Show Your Willingness to Learn
Express your enthusiasm for personal development and learning new skills. Mention any courses or training you've undertaken in the past, and be prepared to discuss how you plan to grow in this role.
