At a Glance
- Tasks: Support the team by delivering excellent customer service and managing orders.
- Company: Join one of the UK's largest providers of industrial components.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Dynamic team atmosphere with opportunities for personal development.
- Why this job: Make a real difference in customer satisfaction while learning and growing.
- Qualifications: Strong customer service skills and a willingness to learn.
The predicted salary is between 25650 - 31350 £ per year.
Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Bristol Branch.
We are one of the largest providers of industrial components in the UK and this role will help us ensure we are delivering excellent customer service.
Dealing with customers on the phone, via email and in person, you will also use our computer systems for tracking orders, checking stock and dealing with customer accounts and enquiries.
IT literacy is important although system training will be given.
Light warehouse duties will also be involved including checking goods in and preparing for dispatch.
You must be a team worker with excellent customer service skills and strong administrative skills.
Key Duties and Responsibilities
- This role will primarily provide support to our customer facing teams.
- Dealing with customers
- Interacting with customers primarily via email but also some occasional telephone or face to face work
- Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries
- Keeping customers informed in a professional, timely manner
- Taking calls from customers to provide helpful, professional services
- Other team activity
- Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures
- Ensuring stock is kept tidy and stored in correct place
- General administration eg filing, arranging meetings
- Other
- To fully utilise information technology within company including online diary and email system
- To be aware of and work to the ISO and other quality standards held by AFC
- Key qualities, experience and attributes required
- Attention to detail
- Computer literate and able to bring about improvements in working practices
- Passion for customer service
- Willing to learn new skills
- Customer focused and comfortable chatting with customer face to face and over the phone
- Excellent customer service skills and a commitment to delivering the best possible service
- An interest in learning and personal development
- Interest in sales or previous sales role experience.
- #J-18808-Ljbffr
Internal Sales Person/Customer Service Advisor employer: Antifriction
As an Assistant Branch Manager in our Swansea location, you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering comprehensive training and growth opportunities, alongside competitive benefits such as 25 days annual leave and a bonus scheme. Join us and be part of one of the UK's largest providers of industrial components, where your contributions will directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Person/Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Antifriction. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Antifriction before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales Person/Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Antifriction:Your cover letter is your chance to shine! Tell us why you want to work at Antifriction specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Antifriction!
How to prepare for a job interview at Antifriction
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
