At a Glance
- Tasks: Lead operations across luxury fitness sites, ensuring top-notch service and client satisfaction.
- Company: Boutique wellbeing operator in London, focused on high standards and personalised service.
- Benefits: Competitive salary, performance bonuses, pension, and funded professional development.
- Other info: Direct access to founders and opportunities for real ownership in your role.
- Why this job: Join a dynamic team and make a real impact in the luxury wellness industry.
- Qualifications: Experience managing teams in premium service environments and strong financial acumen.
The predicted salary is between 47000 - 50000 £ per year.
Contract: Full time, permanent
Salary: £55,000 OTE (£47,000 to £50,000 base depending on experience, plus performance bonus up to £5,000).
Location: London, site based across our residential portfolio, typically four days onsite and one flexible.
Report To: Operations Director
About Us:
Antidote runs corporate and residential wellbeing across London: gym design and management, personal training, group exercise and wellness events inside some of the city's best buildings. We're a boutique operator, not a chain: small teams, high standards, and a service level closer to a private members club than a gym.
The Role:
The role of the Regional Operations Manager is to provide the highest level of personalised customer care and service to our clients, in line with the agreed service standards and procedures. You will be responsible for the successful management of all operations across the Antidote portfolio. You will be an exceptional leader with strong sales and operational management skills, focusing daily on driving both the commercial, operational and service aspects of the business.
Key Responsibilities:
- Oversee Operations: Lead and supervise all operational activities within Antidote sites, ensuring the highest standards of service delivery.
- Leadership and Development: Provide strong leadership to General Managers and Assistant General Managers, fostering their professional growth and development.
- Stakeholder Relations: Cultivate and maintain relationships with key clients, contacts and stakeholders for managed contracts, ensuring client satisfaction and retention.
- Strategic Planning: Translate strategic plans into operational initiatives, driving business growth and profitability.
- Financial Management: Own the P&L for each site. Hold sites to budget, achieve revenue targets, control operational expenditure, and report performance to the Operations Director monthly.
- Performance Management: Conduct regular performance reviews with direct reports, recognising excellence and addressing underperformance promptly.
- Continuous Improvement: Establish and nurture a culture of continuous business improvement, identifying opportunities to streamline processes and enhance efficiency.
- Health & Safety Compliance: Ensure all operations meet Health & Safety requirements, prioritising the well-being of employees, residents and clients.
- Customer Service Excellence: Enhance customer service activities and implement minimum standards across all client interactions, maintaining the company's reputation for luxury and excellence.
- New Site Openings: Collaborate with stakeholders and teams to ensure smooth openings of new managed sites, aligning operations with company standards and objectives.
About You:
Essential:
- At least three years managing managers, either in a multi-site role or across a large and complex single site.
- A background in premium fitness, commercial, hospitality, residential amenity or build-to-rent, or another luxury service environment.
- A track record of holding a high service standard consistently.
- Comfortable owning a P&L: you can read one, explain a variance and act on it.
- Credible with senior client stakeholders – you can hold a room with an asset manager or a property management team.
- Working knowledge of Health & Safety: risk assessments, incident reporting, emergency procedures.
- Confident with systems and data: scheduling, reporting and CRM tools – and comfortable making decisions from numbers.
- Able to work flexibly across London, including occasional early starts, evenings and weekend events.
Desirable:
- Experience in prime residential, commercial, corporate, build-to-rent or amenity operations.
- Experience mobilising or opening a new site.
- IOSH Managing Safely Qualification.
What We Offer:
- £47,000 – £50,000 base depending on experience, plus a performance bonus of up to £5,000 linked to client retention, site P&L and team stability.
- Pension.
- Funded CPD and qualifications.
- A small senior team and direct access to the founders – real ownership of a portfolio, rather than a layer in a hierarchy.
How to Apply:
Please send your CV and a short note to telling us about the best service standard you have ever built or inherited, and what it actually took to hold it. We review applications as they arrive and may close the advert early if we find the right person.
Antidote is an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, and is not disadvantaged by conditions or requirements that cannot be shown to be justifiable.
This document is a live document and will evolve with the needs of the business.
London Regional Operations Manager employer: Antidote
Antidote is an exceptional employer that fosters a vibrant work culture focused on wellness and creativity. Located in the heart of London, we offer flexible working hours and a supportive environment that encourages personal and professional growth. Join us to be part of a passionate team dedicated to enhancing wellbeing through innovative events, while enjoying the unique advantages of working in one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land London Regional Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Antidote. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Antidote
Don't be shy about reaching out to Antidote directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace London Regional Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Antidote and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Antidote
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
