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For Companies At a Glance
- Tasks: Provide expert technical support and guidance on scientific products to customers and distributors.
- Company: Join Antibodies.com, a leader in life sciences, delivering innovative solutions globally.
- Benefits: Enjoy a full-time role with opportunities for professional growth and collaboration.
- Why this job: Be at the forefront of scientific discovery while helping researchers achieve their goals.
- Qualifications: PhD in Life Sciences with hands-on experience in antibodies and related products required.
- Other info: Ideal for passionate scientists eager to make an impact in research support.
The predicted salary is between 36000 - 60000 £ per year.
Location: Cambridge, UK
Company: Antibodies.com
Job Type: Full Time
About Us:
At Antibodies.com, we are at the forefront of providing high-quality scientific reagents, tools, and resources to researchers across the globe. As a leader in the life sciences field, we are committed to supporting scientific discovery by delivering innovative solutions and exceptional customer service. Our products—ranging from antibodies to ELISA and assay kits—are trusted by scientists and researchers working in a variety of disciplines.
Role Overview:
We are seeking a Scientific Technical Support Specialist with a PhD in a life sciences subject and hands-on experience with antibodies, ELISA kits, assay kits, and other protein-based products. In this crucial role, you will be the go-to expert for technical support, offering tailored advice to customers and distributors to ensure they select the right products for their specific needs. You will assist in troubleshooting technical issues, provide guidance on experimental protocols, and help improve customer satisfaction through high-quality service. Your role will also involve staying up-to-date with the latest scientific trends and advancements in antibody-based technologies to provide cutting-edge solutions to our clients.
Key Responsibilities:
- Provide expert, science-driven technical support to customers, assisting with product selection, usage, and troubleshooting of antibodies, ELISA kits, assay kits, and other protein-based products.
- Collaborate with distributors to respond to technical inquiries, ensure product suitability, and offer guidance on experimental protocols and troubleshooting techniques.
- Advise customers on optimizing their experimental protocols, ensuring they obtain reliable and reproducible results with our products.
- Recommend suitable products based on customer-specific needs, whether for standard assays, customized research, or high-throughput applications.
- Stay up-to-date with product developments, scientific literature, and market trends to provide the most current and relevant information to customers and internal teams.
- Collaborate with the product development, sales, and marketing teams, sharing customer insights and providing feedback on product performance and customer needs.
- Create and maintain scientific documentation such as user guides, technical FAQs, and troubleshooting resources to enhance the customer experience.
- Conduct webinars, product demonstrations, and training sessions for customers, distributors, and internal teams to enhance knowledge of product offerings and best practices.
Key Skills and Qualifications:
- PhD in a Life Science subject with a strong understanding of laboratory techniques.
- Hands-on experience with antibodies, ELISA kits, assay kits, and other protein-based products commonly used in molecular biology, immunology, and other research disciplines.
- Proven experience in troubleshooting experimental issues and providing actionable solutions to technical problems.
- Strong communication skills with the ability to explain complex scientific concepts in an accessible way to customers and distributors with varying levels of expertise.
- Demonstrated ability to offer product recommendations and experimental design advice based on a solid understanding of scientific principles.
- Excellent problem-solving and analytical skills, with the ability to diagnose issues and suggest practical solutions to enhance experimental outcomes.
- Proficiency in Microsoft Office Suite and other relevant software tools for data management and reporting.
- Ability to work both independently and collaboratively in a fast-paced, customer-focused environment.
Desirable:
- Experience in customer-facing roles, including scientific sales, technical support, or training.
- Knowledge of advanced molecular biology techniques such as Western blotting, immunohistochemistry, flow cytometry, or ELISA-based assays.
- A passion for scientific innovation and a keen interest in staying current with the latest advancements in life science research.
How to Apply:
If you are an experienced scientist with a PhD and a passion for providing expert technical support, we want to hear from you! Please submit your resume to hr@antibodies.com or apply via LinkedIn.
Scientific Technical Support Specialist (PhD) employer: Antibodies.com
Contact Detail:
Antibodies.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scientific Technical Support Specialist (PhD)
✨Tip Number 1
Network with professionals in the life sciences field, especially those who work with antibodies and ELISA kits. Attend relevant conferences or webinars to meet potential colleagues and learn more about the latest trends in the industry.
✨Tip Number 2
Familiarise yourself with the specific products offered by Antibodies.com. Understanding their range of antibodies and assay kits will help you speak confidently about how you can support customers in selecting the right products for their research.
✨Tip Number 3
Prepare to discuss your hands-on experience with laboratory techniques during the interview. Be ready to share specific examples of troubleshooting issues you've encountered and how you resolved them, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex scientific concepts in simple terms. This is crucial for a role that involves providing technical support to customers with varying levels of expertise.
We think you need these skills to ace Scientific Technical Support Specialist (PhD)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your PhD and relevant hands-on experience with antibodies, ELISA kits, and assay kits. Emphasise any customer-facing roles or technical support experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for scientific innovation and your ability to communicate complex concepts clearly. Mention specific examples of how you've provided technical support or solved problems in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as troubleshooting, problem-solving, and communication. Provide examples of how you've used these skills in a laboratory setting or while assisting customers.
Showcase Continuous Learning: Demonstrate your commitment to staying updated with the latest scientific trends and advancements. Mention any recent training, webinars, or literature you’ve engaged with that relates to antibody-based technologies.
How to prepare for a job interview at Antibodies.com
✨Showcase Your Expertise
Make sure to highlight your PhD and any hands-on experience you have with antibodies, ELISA kits, and assay kits. Be prepared to discuss specific projects or challenges you've faced in the lab and how you overcame them.
✨Communicate Clearly
Since the role involves explaining complex scientific concepts, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to demonstrate your ability to communicate effectively with both technical and non-technical audiences.
✨Stay Current with Trends
Research the latest advancements in antibody-based technologies and be ready to discuss them during the interview. This shows your passion for the field and your commitment to providing cutting-edge solutions to customers.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting technical issues or advising on experimental protocols. Think of specific instances where you successfully resolved a problem and be ready to share your thought process.
