At a Glance
- Tasks: Engage customers with genuine conversations and provide personalised styling advice.
- Company: Join Anthropologie, a brand known for creating unique shopping experiences.
- Benefits: Enjoy up to 40% off, life leave, and private medical insurance.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Retail experience is a plus, but strong communication skills are essential.
The predicted salary is between 22000 - 28000 £ per year.
Location: This position is located at Coal Drops Yard Unit 79-81, London, N1C4DQ United Kingdom.
Role Summary: Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
What You'll Be Doing:
- Customer Experience: Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
- Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
- Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store.
- Teamwork & Communication: Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
- Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
- Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
- Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
- Visual & Business Operations: Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s.
- Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
- Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.
- Merchandising & Display: Executes stock-to-sales processes and presentation standards. Is knowledgeable of trend and supports brand messaging. Has an understanding of how the merchant process impacts business and the customer experience.
What You'll Need:
- Previous experience in a retail environment – not a must.
- An awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Retail Sales & Styling Specialist (London) employer: Anthropologie
Anthropologie is an exceptional employer located in the vibrant Coal Drops Yard, London, offering a unique retail experience that prioritises customer connection and teamwork. With a strong focus on employee wellbeing, including generous discounts, life leave, and comprehensive support for mental and physical health, we foster a culture of growth and inclusivity. Join us to be part of a dynamic team where your contributions are valued and recognised, and where you can thrive in a creative and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Styling Specialist (London)
✨Tip Number 1
Get to know the brand! Before you step into that interview, dive deep into Anthropologie's vibe and values. This way, you can show how your personal style aligns with their mission to create an unimagined experience.
✨Tip Number 2
Practice your customer connection skills! Think of some genuine conversation starters that can help you engage with customers. Remember, it’s all about making them feel welcome and valued, just like you would want to be treated.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to build productive relationships will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to that positive store environment.
We think you need these skills to ace Retail Sales & Styling Specialist (London)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique style and how it aligns with the Anthropologie vibe.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it's not strictly retail. Think about how your skills can contribute to creating that unimagined customer experience we’re all about!
Be Genuine:Authenticity is key! Use your application to express your genuine interest in the role and the brand. We love candidates who are passionate about connecting with customers and sharing their knowledge.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Retail Sales & Styling Specialist position at Coal Drops Yard.
How to prepare for a job interview at Anthropologie
✨Know the Brand Inside Out
Before your interview, dive deep into the Anthropologie brand. Familiarise yourself with their products, values, and the unique customer experience they aim to create. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Retail Sales & Styling Specialist, strong communication is key. Prepare examples of how you've engaged customers in previous roles or how you've worked effectively within a team. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Emphasise Teamwork and Support
Anthropologie values teamwork, so be ready to discuss how you've collaborated with colleagues in the past. Share specific instances where you’ve helped others or sought support when needed. This will highlight your ability to contribute positively to the store environment.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare to discuss how you would handle various situations, from providing product suggestions to ensuring a seamless omni-channel experience. This will show that you're ready to meet the expectations of the position.
